Shannon Jarzembak
Parma Heights,OH
Summary
- A certified and detail-oriented Certified Pharmacy Technician with over 5 years of experience in high-volume retail and mail order settings. I achieved a 99.98% accuracy rate though the end of November 2025, reflecting exceptional attention to detail and a consistent focus on accuracy and compliance. I also provided valuable SME support across multiple initiatives, including Aging. Where I Contributed to managing the aging documents, distributing the work, as well as working the aging in the appropriate queues and consistency through SME-level insight and follow. Also through working the Sus NDC queue which supported accurate handling of NDC-related work by clarifying process questions and reinforcing standards. I helped Auto Hot Key (AHK) drive adoption and continuous improvement by sharing practical solutions and supporting the team through changes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician II
CARELON MEDICAL BENEFITS MANAGEMENT (ELEVANCE HEALTH)
11.2023 - Current
- Certified Pharmacy Technician
- Subject Matter Expert
- Verifies member information and inputs data for the pharmacists.
- Educates members on pharmacy-based rules related to prescriptions and medication resources or assistance programs.
- Provides resolution to providers offices regarding information required to process prescription orders accurately.
- Responds to inquiries from physicians, sales team, and members related to prescriptions.
- Generate documentations in patients’ accounts within EnterpriseRX, ensuring accurate notation of actions taken and resolutions.
- Help deliver high-quality lifesaving pharmacy care for patients with complex or medical conditions.
- Processing specialty prescriptions orders accurately, ensuring compliance with regulatory requirements and internal standard operating procedures.
- Work closely with pharmacists and providers offices to prevent delays in therapy and provide exceptional service experience.
- Generates the daily aging list in excel
- Tracking and reporting data related to aged prescriptions
- Uploading data loader files to sales force for the call center for patient outreach
- Researching gaps in processes and guidelines in an attempt to make patient care better
- Received exceeds expectations on my 2026 performance review
- Was recognized in the associate town hall march 2026
- Multiple impacts awards for leadership, attention to detail, impacting patient care and hard work
Certified Pharmacy Technician (CPhT)/Inventory Specialist/Immunizer
CVS Pharmacy
08.2022 - 06.2023
- Prescription Processing: Accurately inputting, filling, and labeling prescriptions, including measuring medication amounts and checking for accuracy.
- Customer Service: Acting as the primary point of contact at pickup/drop-off, resolving insurance issues, managing phone inquiries, and assisting with drive-thru service.
- Operational Support: Maintaining pharmacy inventory, stocking shelves, and ensuring the pharmacy is clean and organized.
- Compliance: Following all state, federal (HIPAA), and company policies to ensure patient safety and privacy.
Registered Pharmacy Technician
Rite Aid
09.2020 - 08.2021
- Prescription Processing: Inputting patient data and drug information into the computer system, processing insurance claims, and managing refills.
- Dispensing Activities: Retrieving medication, counting, pouring, labeling, and filling prescriptions.
- Customer Service & Support: Answering phone calls, greeting patients, and addressing inquiries at the counter or drive-thru.
- Inventory Control: Stocking shelves, checking for expired medications, restocking, and organizing the pharmacy area.
- Administrative Tasks: Handling paperwork, managing documentation, and assisting with clinical programs like immunizations or FlavoRx.
- Regulatory Compliance: Maintaining a clean, safe, and organized pharmacy, adhering to state and federal regulations, and ensuring patient confidentiality (HIPAA).
Education
Medical billing and coding - General educational development
Sanford Brown
Middleburg Heights, OH01.2005
Diploma - undefined
Waynesville High School
06.1999
Skills
- Customer service
- Data entry
- Attention to detail
- Communication skills
- Organizational skills
- Pharmacy Technician Experience
- Microsoft Excel
- Project execution
- Microsoft Word
- Problem-solving
- Multitasking
- Leadership
Certification
- PTCB Certification
- Certified Pharmacy Technician (CPhT) January 2023
- NHA Certified Pharmacy Technician (CPhT)
Timeline
Certified Pharmacy Technician II
CARELON MEDICAL BENEFITS MANAGEMENT (ELEVANCE HEALTH)
11.2023 - Current
Certified Pharmacy Technician (CPhT)/Inventory Specialist/Immunizer
CVS Pharmacy
08.2022 - 06.2023
Registered Pharmacy Technician
Rite Aid
09.2020 - 08.2021
Medical billing and coding - General educational development
Sanford Brown
Diploma - undefined
Waynesville High School