Open To Work
Caitlin Williams
Philadelphia,PA
Work Preference
Summary
Operations professional with a strong track record in managing complex business operations and enhancing customer experiences in service-oriented environments. Expertise includes logistics, inventory management, staff development, and process optimization. Recognized for a hands-on approach that consistently achieves results while balancing strategic priorities with daily operational needs. Proven ability to build strong relationships with customers and stakeholders, ready to leverage operational leadership and entrepreneurial mindset for business growth.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Director of Operations
ABA Centers of Pennsylvania
Langhorne, PA
04.2026 - Current
- Led daily operational functions for multi-site service organization, coordinating staffing and resource allocation across various programs.
- Managed complex schedules for over 40 clients and employees, ensuring seamless service delivery and operational efficiency.
- Oversaw recruitment, hiring, onboarding, and training processes to enhance team retention and foster positive workplace culture.
- Partnered with executive and clinical leadership to implement workflow improvements and support organizational growth strategies.
- Collaborated with executive director and clinical director to streamline operations in alignment with organizational goals.
- Maintained accountability for operational performance, inventory management, and event coordination to meet organizational objectives.
- Served as primary contact for staff and client families, managing communications and issue resolution during extended hours to ensure service continuity.
- Implemented employee engagement initiatives to boost morale and compliance with performance management standards.
Administrative Assistant
ABA Centers of Pennsylvania
Langhorne, PA
02.2025 - 04.2026
- Provided direct support to executive director and director of operations for daily task execution.
- Managed special projects for executive director as required.
- Coordinated staff schedules and clinic support activities for director of operations.
- Oversaw clinic supplies management and arranged Uber Health rides for clients and RBTS.
- Deposited checks and handled mail filing efficiently.
- Trained administrative assistants from various branches on best practices.
- Identified and implemented innovative solutions for clinic development.
- Established office procedures that streamlined workflows and enhanced efficiency.
Administrative Specialist
Healing Housing
, Remote
05.2023 - 05.2024
- Managed financial reporting and bookkeeping for nonprofit supporting women in recovery from addiction.
- Provided administrative support during grant application processes for funding initiatives.
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Performed data entry tasks in an accurate and timely manner.
- Assisted with grant applications and donor communications to ensure funding continuity.
- Coordinated volunteer schedules and implemented graduate follow-up programs for sustained engagement.
Executive Assistant
Healing Housing
Franklin, TN
01.2021 - 05.2023
- Supported executive director in operational strategy and program development to achieve organizational objectives.
- Organized and facilitated meetings, ensuring preparation of all required materials.
- Developed and implemented streamlined office procedures, enhancing workflow efficiency.
- Monitored incoming emails, providing timely responses to inquiries.
- Answered customer calls, delivering necessary assistance promptly.
- Oversaw daily administrative operations, managing inventory and logistics effectively.
- Coordinated project planning and community outreach initiatives to strengthen organizational presence.
- Assisted accounting team during annual audits, ensuring precise financial reporting.
Sales Associate & Operations Support
Fly South
Nashville, TN
03.2019 - 01.2021
- Assisted customers with product selection, delivering personalized service to enhance experience.
- Resolved customer complaints by providing effective solutions and thorough support.
- Trained new sales associates on product knowledge and customer engagement strategies.
- Processed transactions accurately using point-of-sale systems to ensure financial integrity.
- Managed in-store and e-commerce inventory, including eBay storefront management.
- Maintained optimal inventory levels and organized stock for quick retrieval.
- Created promotional displays to improve store aesthetics and increase customer engagement.
- Coordinated logistics for customer trips and scheduled repairs to ensure timely service.
Musician / Tour Manager
Freelance
Nashville, TN
01.2019 - 01.2021
- Delivered logistical and operational support for artists during tours.
- Coordinated travel logistics and equipment setup for seamless performances.
- Executed rapid problem-solving to address challenges encountered on the road.
- Managed communication between artists, venues, and local teams effectively.
- Organized transportation and accommodation for crew and performers efficiently.
- Developed strong interpersonal skills to manage various personalities.
Trip Leader
Moose River Outpost
Jackman, Maine
05.2017 - 10.2018
- Led outdoor adventure trips, ensuring participant safety and enjoyment throughout excursions.
- Coordinated logistics for multi-day trips, managing transportation and gear efficiently.
- Instructed participants on essential outdoor skills, including navigation and camping techniques.
- Managed emergency response procedures, prioritizing participant safety during all activities.
- Researched and planned trips, covering destinations, transportation, accommodations, activities, and meals.
Education
Masters - Business Administration
Cairn University
Langhorne, PA12-2024
Bachelor - Music
Cairn University
Langhorne, PA05-2018
Skills
- Operations management
- Customer service and relations
- Inventory management and procurement
- Logistics coordination
- Team leadership and development
- Process improvement
- Project management
- Cross-functional communication
- Problem solving and decision making
- Entrepreneurial mindset
Certification
- CPR
- Safety Care
Timeline
Director of Operations
ABA Centers of Pennsylvania
04.2026 - Current
Administrative Assistant
ABA Centers of Pennsylvania
02.2025 - 04.2026
Administrative Specialist
Healing Housing
05.2023 - 05.2024
Executive Assistant
Healing Housing
01.2021 - 05.2023
Sales Associate & Operations Support
Fly South
03.2019 - 01.2021
Musician / Tour Manager
Freelance
01.2019 - 01.2021
Trip Leader
Moose River Outpost
05.2017 - 10.2018
Masters - Business Administration
Cairn University
Bachelor - Music
Cairn University