Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Zuspan

Newark,Ohio

Summary

Six years experience in outside sales Four years experience in outside sales Four years experience in inside sales Four years experience in an after school program ⁃ 2 semesters classroom field experience ⁃ Basic computer skills ⁃ Efficient in Microsoft programs

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Palmer Donavin
07.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Retail Channel Specialist, Territory Manager

Palmer Donavin
04.2014 - 07.2020
  • Oversee the greater Columbus market of retail stores and independent lumberyards in Eastern Ohio and West Virginia
  • Monitor and assist in growing sales and recruiting new customers
  • Introduce new product to clients
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Attended trade shows and industry events to promote company products and services.
  • Worked with vendors and suppliers to support timely delivery of products and services.
  • Trained and mentored sales representatives in sales techniques and strategies.
  • Developed and monitored sales representative goals and performance to drive territory goals.

Pre- Kindergarten Teacher

Primrose School of Worthington
10.2013 - 04.2014
  • Organize and conduct weekly lesson plans in Math, Science, Reading and Art ⁃ Create a weekly newsletter ⁃ Evaluate students' performance and development in different learning domains through multiple forms of assessments
  • Maintain regular communication with parents

Recreation Leader

Care After School
10.2009 - 10.2013
  • Assist in the development and implementation of the daily program ⁃ Maintain regular communication with parents ⁃ Assist in the administrative functions of the program ⁃ Planning, organizing, and conducting activities and special events

Education

Bachelor of Science - Early Childhood Education

The Ohio State University
Columbus, Ohio
05.2013

Bachelor of Science - Early Childhood Education

Mount Vernon Nazarene University
Mount Vernon, Ohio
2008

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Worthington Kilbourne Highschool
Worthington, Ohio
2007

Skills

  • Sales Expertise
  • Business Development Understanding
  • Microsoft Word
  • Customer Relations
  • Understanding Customer Needs
  • Grammar
  • Product Promotion
  • Retail Sales Customer Service
  • Typing Proficiency
  • Microsoft Internet Explorer
  • Closing Sales
  • Managing Multiple Tasks

Timeline

Customer Service Representative

Palmer Donavin
07.2020 - Current

Retail Channel Specialist, Territory Manager

Palmer Donavin
04.2014 - 07.2020

Pre- Kindergarten Teacher

Primrose School of Worthington
10.2013 - 04.2014

Recreation Leader

Care After School
10.2009 - 10.2013

Bachelor of Science - Early Childhood Education

The Ohio State University

Bachelor of Science - Early Childhood Education

Mount Vernon Nazarene University

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Worthington Kilbourne Highschool

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Caitlin Zuspan