Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Websites
Timeline
Generic

Caitlin Freymann

Woodway,TX

Summary

Graduate of the University of North Texas with a B.S. in Integrative Studies. Degree focus in communication, journalism, and business with concentration on marketing and business development. A skilled communicator who is versatile, ambitious, and looking for an opportunity to further develop skills and grow with a company. Has real world experiences and maturity.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Compleo Physical Therapy & Wellness
Woodway, Texas
07.2023 - Current
  • Greets visitors in a professional and welcoming manner while maintaining the reception and waiting area. Responds to inquiries and ensures intake paperwork is completed and added to chart.
  • Answers phone calls to provide information, assist in scheduling, and setting up new patient charts, resulting in effective business correspondence.
  • Responds to emails and records requests. Scans and files documents.
  • Assist with insurance verification and informing patients of insurance benefits.
  • Scheduling patient appointments in accordance with individual providers' schedules and needs.
  • Maintain office supplies inventory and anticipated needed supplies, placing and expediting orders for supplies.
  • Ensures efficient operation of office equipment such as printers, copiers and fax machines. Maintains and updates list of repair/service companies.
  • Process invoices for payment using accounting software applications, ensuring insurance is applied when needed, and maintaining packages. Assist in establishing payment plans for patients.
  • Create, organize, and maintain data into spreadsheets using Microsoft Excel or other similar programs for record keeping and reporting.
  • Handle confidential documents in an organized fashion, in accordance with HIPAA regulations. Manage database systems containing customer contact information.
  • Respond to customer issues to provide immediate resolution and improve retention.

Adjunct Massage Therapy Instructor

McLennan Community College
Waco, TX
09.2018 - 06.2023
  • Instructing on anatomy & physiology, kinesiology, health & hygiene, pathologies, hydrotherapy, massage techniques and modalities, business principles and legalities, ethics, and preparing students for the MBLEX (state board) exam.
  • Preparing students to market themselves and/or businesses and educating students on the process of developing a business plan. Aiding students in how to prepare and master presentations and carry themselves professionally.
  • Preparing students to be efficient in the modality of Swedish massage therapy, chair massage, reflexology, prenatal, and how to master the client/therapist relationship and standards.
  • Managing multiple students from different cultures, demographics, and ages to prepare them for a career.

Massage Therapist

Pura Vida Day Spa & Salon
Waco, TX
11 2017 - 07.2020
  • Specialized in Swedish, Myofascial Release, Deep Tissue, and Hot Stone.
  • Trained and performed spa specialties.
  • Built, expanded, and maintained professional relationships with clients.
  • Networked to expand clientele and promote services.
  • Assisted with computer/technology issues and expanded business development.

Education

Bachelor of Science - Integrative Studies

University Of North Texas
Denton, TX
12.2022

Licensed Massage Therapist - Massage Therapy

McLennan Community College
05.2017

Some College (No Degree) - Core Curriculum

Tyler Junior College
Tyler, TX

High School Diploma -

Robert E. Lee High School
Tyler, TX
2006

Skills

  • Natural leader
  • Calm under pressure
  • Meticulous attention to detail
  • Resourceful
  • Creative
  • Observant
  • Empathetic and patient
  • Exceptional time management skills
  • Written & verbal communication
  • HIPAA compliance
  • ADA Training
  • Office Administration
  • Cross-cultural competent
  • Proficient with Google Drive, Microsoft Office, Excel, Word, Powerpoint, Adobe, Canva, many social media apps, and other resources

Affiliations

  • Personally recruited to be a SAA (student assistant/grader) for a Professor in the G. Brint Ryan College of Business Marketing & Logistics at UNT. Specifically for a professional selling course.
  • Community Engagement Graduation Cord Recipient - 50+ Community Service Hours.
  • Philanthropy Graduation Cord Recipient - "Students Helping Students" Initiative.
  • Massage Therapy Advisory Committee at McLennan Community College - working with members of the community and other staff to better grow and develop the massage therapy program.

Accomplishments

Massage Therapy Instructor

  • Over 80% passing rate for students on Texas State exam.
  • Invited to AMTA Instructor Summit 2022

Sales

  • Multiple positive reviews & corporate recognition.
  • Seasonal promotion to sales leader.

Volunteering

  • Appointed Key Spouse for The United States Air Force, 3rd Weather Squadron, by Lt. Col. Hummel from 2013-2015. Received Key Spouse training, HeartLife suicide prevention training, and Resiliency training. Was trusted with sensitive information about military families and had the honor of helping military spouses and their families during difficult times.
  • Assisting with fundraising for local elementary.
  • Community service and philanthropy awards from University of North Texas.

References

Kay Welch Kirrill

Sr. Vice President of Business Development & Marketing

Integrated Health & Wellness

(254) 541-2333

Professional reference

Erika Dearen

Educator & Counselor

Connally ISD

(903) 390-3150

edearen@mclennan.edu
Former MT Instructor & former colleague

Krystal Henk 

RN, LMT

(210) 382-1719

Krystalhenk@gmail.com

Professional reference

Timeline

Administrative Assistant

Compleo Physical Therapy & Wellness
07.2023 - Current

Adjunct Massage Therapy Instructor

McLennan Community College
09.2018 - 06.2023

Massage Therapist

Pura Vida Day Spa & Salon
11 2017 - 07.2020

Bachelor of Science - Integrative Studies

University Of North Texas

Licensed Massage Therapist - Massage Therapy

McLennan Community College

Some College (No Degree) - Core Curriculum

Tyler Junior College

High School Diploma -

Robert E. Lee High School

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Caitlin Freymann