Caitlyn Boatwright
Katy,TX
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in diverse sales to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring associates.
Overview
5
5
years of professional experience
Work History
Sales Associate
Firestone Auto Care
Katy, TX
04.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
911 Telecommunicator
Houston Emergency Center
Houston, TX
09.2022 - 03.2023
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
Sales Representative
AT&T
Temple
08.2021 - 09.2022
- Answered product questions with up-to-date knowledge of sales and promotions
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Answered customer questions, shared product knowledge and researched pricing and availability.
Store Management/Sales Associate
Torrid
San Marcos
03.2019 - 07.2021
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Monitored sales performance through analysis of sales reports and comparison shopping
- Taught junior employees proactive strategies to meet operational and sales goals.
Education
Bachelor's - General Studies
Texas State San Marcos
San Marcos, TX07.2022
Skills
- Product and Service Knowledge
- Account Management
- Opening and Closing Procedures
- Staff Training and Motivation
- Effective Customer Upselling
- Processing Payments
- Problem Resolution
- Client Account Management
- Inside and Outside Sales
- Sales Closing
- Flexible Work Schedule
- Sales Leadership
- Delegation and Supervision
- Customer Service Management
- Inventory Management
- Store Operations Oversight
Additional Information
Authorized to work in the US for any employer
Timeline
Sales Associate
Firestone Auto Care
04.2023 - Current
911 Telecommunicator
Houston Emergency Center
09.2022 - 03.2023
Sales Representative
AT&T
08.2021 - 09.2022
Store Management/Sales Associate
Torrid
03.2019 - 07.2021
Bachelor's - General Studies
Texas State San Marcos