Caitlyn Boudreaux
New Iberia ,LA
Summary
Dynamic Bar Manager with a proven track record at The Boozy and Boiling Barn, excelling in customer service and team leadership. Enhanced revenue through innovative promotions and trained staff to deliver exceptional service. Skilled in conflict resolution and inventory management, fostering a loyal customer base and a positive work environment.
Overview
5
5
years of professional experience
Work History
Bar Manager
The Boozy and Boiling Barn
09.2023 - 03.2025
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Increased revenue with creative marketing initiatives and promotional events.
Shipping Confirmer
Stuller Inc 302 Rue Louis Xiv
08.2020 - 01.2024
- Managed confidential client information with utmost discretion, ensuring compliance with privacy regulations and company policies.
- Provided exceptional customer service while managing multiple confirmation tasks simultaneously, meeting deadlines and maintaining professionalism under pressure.
- Collaborated with other departments to ensure accurate and consistent information was provided to clients during the confirmation process.
- Stayed up-to-date on industry trends and changes in regulations pertaining to confirmations, adapting procedures accordingly to maintain compliance.
- Participated in cross-functional initiatives to improve overall business operations related to confirmations and client communication.
- Liaised between clients and internal teams during complex or escalated confirmation matters, ensuring satisfactory resolution for all parties involved.
- Recommended changes in policies and procedures to management to enhance the company's to conform to directives and regulations.
- Implemented new software tools for tracking confirmation statuses, increasing productivity within the team.
- Achieved high levels of accuracy by meticulously reviewing each piece of information before finalizing any transaction or agreement made during the confirmation process.
- Maintained thorough records of confirmation activities, ensuring proper documentation for future reference.
- Enhanced customer satisfaction by efficiently processing confirmations and resolving issues in a timely manner.
- Developed, reviewed and recommended changes to validation procedures.
- Developed new strategies for handling high volumes of confirmations, reducing overall processing time.
- Organized weekly meetings with team members to review progress, address challenges, and set goals for continuous improvement in the confirmation process.
- Prevented potential financial losses by identifying fraudulent activities during the confirmation process and escalating concerns appropriately.
Education
Diploma -
New Iberia Senior High
New Iberia, LA05.2020
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Inventory management
- Staff scheduling
- Health codes compliance
- Conflict resolution
- Customer relationship building
- Customer relations
- Issue resolution
Timeline
Bar Manager
The Boozy and Boiling Barn
09.2023 - 03.2025
Shipping Confirmer
Stuller Inc 302 Rue Louis Xiv
08.2020 - 01.2024
Diploma -
New Iberia Senior High
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