Caitlyn Bowers
Fayetteville,TN
Summary
Achieved high levels of customer satisfaction through proficient use of POS systems and effective communication via multi-line phones. Enhanced operational efficiency by managing emails and back-office responsibilities. Fostered a positive team environment by inspiring colleagues and promoting collaboration. Embraced opportunities for personal and professional growth. Thankful for the consideration of the resume and the potential for an interview.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Automated Collections System Inc.
Remote
07.2023 - 03.2026
- Managed escalated issues by providing effective solutions and ensuring timely follow-ups with clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Experience with Microsoft Teams , Cisco Jabber soft phone systems, salesforce , NICE engage , sandbox training system.
- I worked off phones as well as I was promoted to a back office remote setting handling public service loan forgiveness applications and ensuring borrowers were eligible for loan forgiveness.
- My contract was then transferred over to a company called debt management and collections system where I was cross trained on phones for when phone lines were busy but my main job was a back office position off phones handling emails informing borrowers on what they needed to do in order to prevent wage garnishment on defaulted student loans and options on how to get loans out of default status.
- Experience with SKPI schedule system
- Amazon connect systems experience
- SUM training navigation experience
- Experience with Direct management systems which is a system similar to salesforce which logs cases.
Personal Shopper
Kroger
Huntsville Alabama
09.2022 - 06.2023
- Curated personalized shopping experiences based on customer preferences and feedback.
- Developed strong relationships with customers to enhance loyalty and satisfaction.
- Efficiently managed product selection, ensuring high-quality items met availability standards.
- Collaborated with store teams to optimize inventory management and product placement.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
Stocker
Walmart
Fayetteville, TN
06.2022 - 08.2022
- Stocked shelves efficiently, ensuring optimal product placement and accessibility for customers.
- Managed inventory levels, reducing stock discrepancies through accurate tracking and reporting.
- Collaborated with team members to streamline restocking processes, enhancing overall workflow efficiency.
- Conducted regular audits of merchandise, maintaining accurate records and minimizing loss prevention risks.
Caregiver
Lincoln Manor
Fayetteville, TN
05.2022 - 06.2022
- Provided compassionate support to residents, ensuring comfort and safety in daily activities.
- Assisted with personal care tasks, including bathing, dressing, and grooming to promote dignity and hygiene.
- Monitored vital signs and documented health changes to communicate effectively with healthcare professionals.
- Coordinated recreational activities, enhancing resident engagement and socialization within the community.
PERSONAL SHOPPER
Kroger
Mount Juliet, Tn
01.2022 - 05.2022
- Met or exceeded personal and department sales goals.
- Fostered high-level customer service and satisfaction to drive loyalty.
- Maintained positive working relationships with customers, team members, and leadership.
- Assisted with collection, loading, and acceptance of payment for pick-up and delivery orders.
- Received work assignments from order system to fill orders.
- Stored product correctly in staging area, following safety guidelines.
- Resolved customer complaints quickly by contacting leadership.
- Escalated complaints to leadership to resolve shopping matters quickly and retain customers.
- Trained new employees on company policies and strong sales techniques.
AMAZON STOWER
Amazon Fulfillment Center
Mt. Juliet, TN
08.2021 - 10.2021
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Developed departmental objectives, budgets, policies, procedures and strategies.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Focused on learning new skills and staying updated with industry changes.
PERSONAL SHOPPER
Walmart
Hermitage, TN
03.2016 - 08.2021
- Checked prices /updated
- Fostered high-level customer service and satisfaction to drive loyalty.
- Utilized selection process for products within store and bagged products following bagging standards.
- Helped customers in finding unique items to fit their individual style.
- Created personalized shopping experiences for customers by providing individualized attention.
- Assisted with collection, loading, and acceptance of payment for pick-up and delivery orders.
- Received work assignments from order system to fill orders.
Education
High School Diploma -
Lebanon adult learning center
Lebanon, TN10.2021
Skills
Optimized scheduling and prioritization of tasks to enhance productivity
Executed basic mathematical calculations to ensure accuracy in data analysis
Ensured adherence to safety compliance standards and regulations
Supported quality assurance processes to maintain product standards Collaborated with teams to identify and resolve issues Assisted in testing procedures to ensure compliance with specifications
Developed and implemented comprehensive emergency protocols
Conducted comprehensive due diligence to assess risks and opportunities in potential investments
Languages
English
Professional Working
Timeline
Customer Service Representative
Automated Collections System Inc.
07.2023 - 03.2026
Personal Shopper
Kroger
09.2022 - 06.2023
Stocker
Walmart
06.2022 - 08.2022
Caregiver
Lincoln Manor
05.2022 - 06.2022
PERSONAL SHOPPER
Kroger
01.2022 - 05.2022
AMAZON STOWER
Amazon Fulfillment Center
08.2021 - 10.2021
PERSONAL SHOPPER
Walmart
03.2016 - 08.2021
High School Diploma -
Lebanon adult learning center