Caitlyn Bradley
TALLAHASSEE
Summary
Professional in wine industry, prepared to drive sales and foster client relationships. Proven track record in identifying market opportunities and enhancing brand presence. Valued team collaborator with focus on achieving results and adapting to changing market needs. Proficient in product knowledge and customer relationship management, with reputation for reliability and flexibility.
Overview
1
1
Certification
6
6
years of professional experience
Work History
General Manager
Hummingbird Wine Bar
Tallahassee, FL
11.2024 - Current
- Directed daily operations to enhance service quality and customer satisfaction.
- Managed staff scheduling, ensuring optimal coverage during peak hours.
- Developed and implemented training programs for new employees to improve efficiency.
- Oversaw inventory management, reducing waste and optimizing stock levels.
General Manager
Block 15 Cork & Craft
Sarasota, FL
08.2023 - 11.2024
- Analyzed customer feedback to refine service offerings and improve guest experience.
- Enhanced marketing strategies through social media engagement and community events.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Floor Manager
Hummingbird Wine Bar
Tallahassee, FL
01.2021 - 08.2023
- Oversaw daily operations, ensuring exceptional customer service and adherence to quality standards.
- Trained and mentored staff on service protocols and product knowledge, enhancing team performance.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction and loyalty.
Education
Bachelor of Science - Public Health
Florida State University
Tallahassee, FL04.2022
Skills
- Operations management
- Inventory control
- Customer engagement
- Staff development
Certification
WSET Level 2 with Merit - Slate Wine Academy, May 2023
Timeline
General Manager
Hummingbird Wine Bar
11.2024 - Current
General Manager
Block 15 Cork & Craft
08.2023 - 11.2024
Floor Manager
Hummingbird Wine Bar
01.2021 - 08.2023
Bachelor of Science - Public Health
Florida State University