Caitlyn Brown
Russellville,Ohio
Summary
Dedicated banker consistently exceeds client expectations and fosters long-term relationships through exceptional customer service. Demonstrates commitment to community engagement by organizing and participating in outreach programs, enhancing bank's reputation and goodwill. Successfully acquires numerous high-value clients, contributing to organization's growth and profitability. Takes on responsibility of training new associates, sharing knowledge and expertise. Thrives as a team player and leader, collaborating and spearheading initiatives for collective success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BANK TELLER
First State Bank (Full Time)
Mt Orab, Ohio
02.2022 - Current
- Daily tasks included: handling transactions, processing deposits, withdrawals, money transfers and loan payments
- Maintained company compliance by meticulously recording and documenting each transaction and all documentation and paperwork
- Processed 40+ customer transactions per hour
- Assisted customers open checking and saving accounts.
BANK TELLER
Merchants National Bank (Floating Teller)
Mt Orab, Ohio
05.2021 - 02.2022
- Assisted with inquiries regarding different depository and credit accounts
- Processed daily client transactions for checking and savings accounts, loan payments, and safe deposit boxes
- Accurately maintained and balanced cash drawer, serviced automatic teller machine, and assisted with night deposits
- Acquired information to open the most beneficial accounts for customers, while simultaneously promoting additional bank services
- Created positive relations with new and long-term customers ensuring impactful experiences.
PHARMACY TECHNICIAN
Kroger Pharmacy
10.2019 - 05.2021
- Counted, measured, and compounded prescriptions, applied labels, and verified accuracy with pharmacist prior to dispensing
- Worked closely with pharmacist and used medication input software to safely and accurately dispense medication
- Efficiently answered multi-line phone system and processed high volume order requests
- Accurately pulled medications from the shelves for replenishment and delivered them to provided friendly customer service at prescription drop-off and pick up counters
- Verified patient data and billing information
- Strictly maintained customer and patient confidentiality
- Supported pharmacological services by assembling, stocking, and distributing medications
- Maintained records by recording and filling the prescription and orders of physicians
- Processed incoming drug orders
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
FLORAL MANGER
Krogers
Mt Orab, Ohio
05.2018 - 10.2019
- Met goals on Weddings, Homecomings, Proms
- Met goals on Mother’s Days, Sweetest Day, and Valentine’s Day
- Consistently met my short and long-term targets
- Analyzed proposals on changes in pricing and aftersales on new and established products
- Supervised and managed a team of 5 salespeople, providing support, motivation, and targets.
CASHIER
TANKERS TRUCK STOP
Sardinia, Ohio
10.2017 - 05.2018
- Provided a positive customer experience with fair, friendly, and courteous service
- Handled cash, credit, and check transactions with customers
- Scanned goods and collected payments
- Issued change, receipts, refunds, and tickets
- Ran Gas Tickets for Truckers
- Counted money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Kept reports of transactions
- Assisted customers and served them courteously
- Helped to maintain backroom efficiency by joining colleagues to unload deliveries.
Education
HIGH SCHOOL DIPLOMA -
Eastern Local School District
Winchester, Ohio01.2018
Skills
- Customer assistance
- Communication Skills
- Leadership
- Teamwork
- Customer Service
Certification
I am certified in cardiopulmonary resuscitation (CPR).
Timeline
BANK TELLER
First State Bank (Full Time)
02.2022 - Current
BANK TELLER
Merchants National Bank (Floating Teller)
05.2021 - 02.2022
PHARMACY TECHNICIAN
Kroger Pharmacy
10.2019 - 05.2021
FLORAL MANGER
Krogers
05.2018 - 10.2019
CASHIER
TANKERS TRUCK STOP
10.2017 - 05.2018
HIGH SCHOOL DIPLOMA -
Eastern Local School District