Caitlyn Clay
Jacksonville
Summary
Dedicated professional with strong customer service skills and a proven track record in enhancing customer satisfaction. Experienced in team training and operational efficiency, contributing to seamless daily operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Shoe Carnival
Jacksonville
07.2025 - Current
- Resolved customer inquiries and complaints to enhance customer satisfaction and foster positive relationships.
- Monitored cash handling procedures to ensure accuracy and compliance.
- Trained new team members on company policies and procedures to ensure adherence and smooth integration into the team.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed thorough opening, closing, and shift change functions to uphold operational standards and ensure seamless daily operations.
- Maintained cleanliness and organization of the sales floor environment.
Sales Associate
Shoe Carnival
Jacksonville
11.2023 - 07.2025
- Processed sales transactions accurately and efficiently at the cash register.
- Greeted customers and delivered personalized service to enhance shopping experience.
- Provided product knowledge to customers about different shoe brands and styles.
- Trained new associates on store policies and customer service standards.
- Maintained merchandise displays to enhance store aesthetics and attract customer interest.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Cultivated relationships with peers and management to foster collaboration and support team objectives.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH09-2029
Skills
- Customer service
- Cash handling
- Conflict resolution
- Project management
- Employee training
- Effective communication
- Visual merchandising
- Decision-making
- Financial reporting
- Verbal and written communication
- Time management
- Product and service sales
Certification
- PMI Project Management Certiport 2025
- (ESB) Entrepreneurship and Small Business Certiport 2024
Timeline
Assistant Manager
Shoe Carnival
07.2025 - Current
Sales Associate
Shoe Carnival
11.2023 - 07.2025
Bachelor of Arts - Psychology
Southern New Hampshire University