Summary
Overview
Work History
Education
Skills
Timeline
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Caitlyn Cochran

Caitlyn Cochran

Erie,PA

Summary

Dynamic sales leader with a proven track record at Direct TV, excelling in team leadership and customer relations. Spearheaded initiatives that enhanced customer satisfaction and streamlined operations, while fostering a culture of continuous improvement. Skilled in decision-making and conflict resolution, driving performance and growth in competitive environments.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Vector Marketing Company
Erie, PA
11.2022 - 03.2025

Oversaw the organization of representatives' routines.

Assessed candidate qualifications and facilitated training programs.

Streamlined planning processes for internal meetings.

Coordinated everyday tasks within office.

Office Director

TMD Construction
Wattsburg, PA
01.2016 - 08.2020
  • Implemented robust performance evaluation systems to identify areas for improvement and foster individual growth.
  • Introduced new scheduling tools that streamlined appointment booking processes, maximizing daily efficiency.
  • Managed vendor relationships, ensuring timely deliveries and cost-effective service agreements.
  • Increased overall efficiency with the introduction of time-saving office automation tools and software solutions.

Lead Bartender

Hillside Tavern
Wattsburg, PA
05.2009 - 08.2014

Oversaw the organization of representatives' routines.

Assessed candidate qualifications and facilitated training programs.

Streamlined planning processes for internal meetings.

Coordinated everyday tasks within office.

Sales Director

Direct TV
Erie, PA
10.2009 - 06.2016
  • Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
  • Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
  • Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
  • Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.

Education

High School Diploma - General

Seneca High School
Erie, PA
06.2009

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff training and development
  • Workload management
  • Conflict resolution
  • Customer rapport
  • Sales strategies

Timeline

Assistant Manager

Vector Marketing Company
11.2022 - 03.2025

Office Director

TMD Construction
01.2016 - 08.2020

Sales Director

Direct TV
10.2009 - 06.2016

Lead Bartender

Hillside Tavern
05.2009 - 08.2014

High School Diploma - General

Seneca High School