Summary
Overview
Work History
Education
Skills
Timeline
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Caitlyn Cochran

Caitlyn Cochran

Erie,PA

Summary

Dynamic sales leader with a proven track record at Direct TV, excelling in team leadership and customer relations. Spearheaded initiatives that enhanced customer satisfaction and streamlined operations, while fostering a culture of continuous improvement. Skilled in decision-making and conflict resolution, driving performance and growth in competitive environments.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Vector Marketing Company
11.2022 - 03.2025

Oversaw the organization of representatives' routines.

Assessed candidate qualifications and facilitated training programs.

Streamlined planning processes for internal meetings.

Coordinated everyday tasks within office.

Office Director

TMD Construction
01.2016 - 08.2020
  • Implemented robust performance evaluation systems to identify areas for improvement and foster individual growth.
  • Introduced new scheduling tools that streamlined appointment booking processes, maximizing daily efficiency.
  • Managed vendor relationships, ensuring timely deliveries and cost-effective service agreements.
  • Increased overall efficiency with the introduction of time-saving office automation tools and software solutions.

Lead Bartender

Hillside Tavern
05.2009 - 08.2014

Oversaw the organization of representatives' routines.

Assessed candidate qualifications and facilitated training programs.

Streamlined planning processes for internal meetings.

Coordinated everyday tasks within office.

Sales Director

Direct TV
10.2009 - 06.2016
  • Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
  • Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
  • Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
  • Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.

Education

High School Diploma - General

Seneca High School
Erie, PA
06.2009

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Staff training and development
  • Workload management
  • Conflict resolution
  • Customer rapport
  • Sales strategies

Timeline

Assistant Manager

Vector Marketing Company
11.2022 - 03.2025

Office Director

TMD Construction
01.2016 - 08.2020

Sales Director

Direct TV
10.2009 - 06.2016

Lead Bartender

Hillside Tavern
05.2009 - 08.2014

High School Diploma - General

Seneca High School
Caitlyn Cochran