Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlyn Detrick

Duncansville,PA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

SDS Customer Service Representative

Sheetz Distribution Services
02.2025 - Current
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Technical Support Representative

Sheetz Inc
08.2022 - 02.2025
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Managed high levels of call flow and responded to technical support needs.

Pharmacy Technican/Clerk

Duncansville Pharmacy
10.2021 - 09.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

Bachelor of Science - Project Management

Colorado Technical University
Colorado Springs, CO
08-2026

High School Diploma -

Penn Cambria High School
Cresson, PA
05-2020

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Technical support
  • Ticket management
  • Teamwork and collaboration
  • Problem-solving

Timeline

SDS Customer Service Representative

Sheetz Distribution Services
02.2025 - Current

Technical Support Representative

Sheetz Inc
08.2022 - 02.2025

Pharmacy Technican/Clerk

Duncansville Pharmacy
10.2021 - 09.2022

Bachelor of Science - Project Management

Colorado Technical University

High School Diploma -

Penn Cambria High School

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