Caitlyn Druggan
Mount Vernon,OH
Summary
Detail-oriented professional with experience in hospitality and food service. Skilled in multitasking and team collaboration, enhancing customer satisfaction through streamlined operations and effective communication.
Overview
4
4
years of professional experience
Work History
Host
Rusty Bucket
02.2023 - Current
- Welcomed and seated guests, ensuring a pleasant dining experience.
- Managed waitlists efficiently to optimize table turnover and guest satisfaction.
- Communicated daily specials and menu items to enhance customer engagement.
- Collaborated with kitchen staff to coordinate timely food service delivery.
- Managed reservation system to streamline seating arrangements and minimize wait times.
- Collaborated with kitchen and service staff to communicate special requests and dietary restrictions.
- Trained new hosts on customer service standards and operational procedures.
- Monitored dining area for cleanliness, promptly addressing any issues to maintain ambiance.
Dietary Aide
Country View Nursing Facility
04.2024 - 09.2024
- Assisted in meal preparation and service for residents, ensuring dietary restrictions were met.
- Maintained cleanliness of dining areas, adhering to health and safety regulations.
- Collaborated with kitchen staff to streamline food delivery processes, enhancing efficiency.
- Educated residents on menu options and nutritional information to promote healthy choices.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
Barn Keeper
Timber Run Farm
05.2023 - 10.2024
- Managed daily feeding schedules for livestock, ensuring nutritional needs were met consistently.
- Maintained cleanliness and organization of barn facilities to promote animal welfare and safety standards.
- Assisted in monitoring animal health, identifying signs of illness, and communicating with veterinarians as needed.
- Implemented routine maintenance checks on equipment, enhancing operational efficiency and reducing downtime.
Crew Member
McDonald's
03.2022 - 07.2023
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated cash register efficiently, handling transactions accurately and swiftly.
- Prepared food items according to safety and quality standards, maintaining cleanliness and organization.
- Assisted with training new team members on operational procedures and customer service expectations.
- Provided exceptional customer service by actively engaging with customers and addressing inquiries.
- Maintained cleanliness and organization of work areas to ensure a safe environment.
- Operated kitchen equipment efficiently, adhering to food safety standards and procedures.
Education
No Degree - Health Care Administration
Ohio University
Athens, Ohio, OH05-2029
High School Diploma -
Johnstown Monroe High School
Johnstown, OH05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Professional appearance
Timeline
Dietary Aide
Country View Nursing Facility
04.2024 - 09.2024
Barn Keeper
Timber Run Farm
05.2023 - 10.2024
Host
Rusty Bucket
02.2023 - Current
Crew Member
McDonald's
03.2022 - 07.2023
No Degree - Health Care Administration
Ohio University
High School Diploma -
Johnstown Monroe High School