Caitlyn Fisher
Tiffin
Summary
Dedicated and highly motivated Medical Assistant with a superior performance at Mercy Health Tiffin Hospital, enhancing patient satisfaction through exceptional direct care and efficient scheduling. Skilled in HIPAA compliance and patient assessments, adept at boosting office productivity and maintaining high ethical standards. Demonstrates adaptability and professionalism in fast-paced environments, significantly improving patient care quality. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to driven, positive environment.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Mercy Health Tiffin Hospital
08.2020 - Current
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications. As well as safely guiding them into exam rooms.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Answered multi-line telephone system to offer office information, answer questions, and direct calls to staff.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Receptionist
Masters Prosthetics & Orthotics
04.2019 - 04.2020
- Optimized the practitioners schedule and productivity daily by mapping out in home visits as well as identifying opportunities to fill last minute openings or cancellations.
- Checked patient insurance, demographic, and health history to keep information current.
- Planned and executed internal and external marketing events.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Prepared and processed patient referrals and transfer requests.
Education
NHA - CCMA Certificate - Medical Assistant
Pioneer Career & Technology Center
Shelby, OH05-2020
No Degree - Licensed Esthetitician
The Spa School
Columbus, OH01-2014
High School Diploma -
Ontario High School
Ontario, OH05-2012
No Degree - Licensed Cosmetologist
Pioneer Career & Technology Center
Shelby, OH04-2012
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Collecting and monitoring vital signs
- EMR / EHR
- Direct patient care
- CPR / BLS certified
- Patient assessments
- Immunization administration
- Insurance authorizations
- Professionalism, ethics and adaptability
Timeline
Medical Assistant
Mercy Health Tiffin Hospital
08.2020 - Current
Medical Receptionist
Masters Prosthetics & Orthotics
04.2019 - 04.2020
NHA - CCMA Certificate - Medical Assistant
Pioneer Career & Technology Center
No Degree - Licensed Esthetitician
The Spa School
High School Diploma -
Ontario High School
No Degree - Licensed Cosmetologist
Pioneer Career & Technology Center
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