Caitlyn Grosskoph
Menasha,Wi
Summary
Dynamic BDC Representative at Russ Darrow with proven CRM expertise and exceptional interpersonal communication skills. Adept at resolving customer complaints and scheduling appointments efficiently, contributing to enhanced customer satisfaction and loyalty. Recognized for effective time management and leadership qualities, driving successful outcomes in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BDC Representative
Russ Darrow
Neenah, Wisconsin
11.2023 - Current
- Managed inbound and outbound communications with customers effectively.
- Utilized CRM software to track customer interactions and queries.
- Collaborated with sales team to ensure seamless lead management.
- Scheduled appointments for customers with sales representatives efficiently.
- Resolved customer complaints by identifying issues and proposing solutions.
Assistant Teacher
Kindercare
Neenah, WI
05.2023 - Current
- Providing basic care for children which includes feeding, grooming, and changing diapers.
- Developing age-appropriate socialization skills in children.
- Encouraging positive behavior and good manners.
- Using various learning methods such as stories, games, and drawing to intellectually stimulate children.
- Identifying behavioral problems and developing appropriate strategies to address them.
- Attending staff meetings, conferences, and workshops.
- Holding regular parent-teacher meetings to address any issues, concerns, or parent complaints.
- Providing a pleasant, safe, and sanitary environment.
- Communicating with parents and providing updates on children’s progress.
Guest Services
Bergstrom
Neenah
08.2022 - 02.2023
- Developing strong customer relationships through the successful management of products and service delivery.
- Maintaining computerized customer profile information.
- Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments.
- Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Service Technician.
- Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management.
- Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians.
- Contacting customers in the case of additional work to relay the details and extra costs.
- Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians.
- Checking warranties and insurance.
- Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business.
Customer Service
Target
Fond Du Lac
10.2021 - 07.2022
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Correctional Officer
Wisconsin Doc
Fond Du Lac
09.2020 - 08.2021
- Assign duties to inmates, providing instructions as needed.
- Conduct fire, safety, and sanitation inspections.
- Conduct head counts to ensure that each prisoner is present.
- Counsel inmates and respond to legitimate questions, concerns, and requests.
- Drive passenger vehicles and trucks used to transport inmates to other institutions, courtrooms, hospitals, and work sites.
- Guard facility entrances to screen visitors.
- Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.
- Inspect mail for the presence of contraband.
- Investigate crimes that have occurred within an institution, or assist police in their investigations of crimes and inmates.
- Issue clothing, tools, and other authorized items to inmates.
- Participate in required job training.
- Provide to supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences.
- Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.
- Search for and recapture escapees.
- Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs.
- Settle disputes between inmates.
- Take prisoners into custody and escort them to locations within and outside of the facility, such as visiting rooms, courtroom, or airport.
- Use nondisciplinary tools and equipment such as a computer.
- Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
Education
High School Diploma -
West Bend West High
West Bend06.2019
Some College (No Degree) - Criminal Justice
Milwaukee Area Tech
MequonSkills
- Effective time management
- Computer literacy
- Interpersonal communication
- Leadership qualities
- CRM expertise
- Scheduling appointments
- Complaint resolution techniques
Certification
- Basic CPR
- Child and Infant CPR
- Firearms
- Bandit
- Mandated Reporter
Languages
English
Timeline
BDC Representative
Russ Darrow
11.2023 - Current
Assistant Teacher
Kindercare
05.2023 - Current
Guest Services
Bergstrom
08.2022 - 02.2023
Customer Service
Target
10.2021 - 07.2022
Correctional Officer
Wisconsin Doc
09.2020 - 08.2021
High School Diploma -
West Bend West High
Some College (No Degree) - Criminal Justice
Milwaukee Area Tech