RHIANNA HODSON
Hatfield,PA
Summary
Professional and enthusiastic individual with over four years in the Customer Service Industry. A high-energy individual, with the ability to multitask and work well under pressure. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
BDC Representative
Bergey's Ford
Ambler , PA
05.2023 - Current
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Scheduled follow-up appointments for customers when necessary.
- Performed data entry into computer systems accurately and efficiently.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Resolved customer complaints in a timely manner.
- Managed multiple tasks simultaneously while adhering to strict deadlines and accuracy.
- Continuously developed knowledge of competitive landscape by researching industry trends.
- Developed strong working relationships with internal departments to ensure customer satisfaction.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Verified that customer accounts were up to date with all required documents.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Provided support to other BDC representatives as needed.
Server
Spring Ford Country Club
Royersford , PA
04.2022 - 05.2023
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Settled any customer disputes in a professional and pleasant manner
- Worked banquets, such as weddings, golf outings and much more
- Greeted members and guests with a professional mannerism
- Resolved guest complaints to maintain complete customer satisfaction
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Stocked server areas with supplies before, during and after shifts.
- Resolved member complaints to maintain complete satisfaction.
- Transmitted orders to bar and kitchen staff by recording members choices on POS system.
- Addressed concerns quickly to improve members experience and escalated issues to management for resolution when necessary.
- Served food to over 80 customers per shift.
- Participated in ongoing training to enhance job skills and knowledge.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Effectively multitasked within a fast-paced environment.
- Greeted members and guests with friendliness and professionalism.
Server
Bluestone Country Club
Blue Bell , PA
05.2014 - 02.2019
- Worked well independently as well as collaboratively
- Made suggestions to customers based on preferences
- Worked as a team member with other restaurant professionals to ensure satisfied customers
- Cleaned tables and chairs to prepare dining area for next customers
- Trained new employees to perform duties
- Operated POS terminals
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Served food and beverages to members.
Seasonal Sales Associate
Target
North Wales , PA
09.2016 - 02.2017
- Greeted customers with a smile and encouraged feedback pertaining to their shopping experience
- Settled customer disputes in a professional and pleasant manner
- Prevented long waits by quickly and carefully ringing up items, adding to the hassle-free experience of the customer
- Answered phones, transferring to the correct department if I was unable to assist
- Remained punctual and professional at all times
- Took on extra shifts based on the needs of the store
- Engaged customers in friendly, professional dialogue to determine needs
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Processed refunds for worn, damaged and broken merchandise
- Operated cash register to receive payment by cash, check and credit card
- Answered customer questions and provided store information.
Education
High School Diploma -
North Penn Senior High School
06.2018
Associate of Arts - Liberal Arts And General Studies
Montgomery County Community College
Blue Bell, PASkills
- Effective Time Management
- Ability to Work Under Pressure
- Adaptability
- Customer Service
- Team Collaboration
- Active Listening
- Critical Thinking and Problem Solving
- Strong Communication Skills
- Attentiveness
- Service Oriented
- Attention to Detail
- Ability to Multitask
- Computer Skills
- Fast Learner
- Self-Motivated
- Professional and Courteous
- Microsoft Programs
- Appointment Setting
- CRM Software
- Performance Tracking
- Contract Negotiation
Certification
- Florida DHS All-Lines Adjuster License - 01/01/23
- South Carolina All-Lines Adjuster License - 06/13/2024
- Alabama All-Lines Adjuster License - 06/24/2024
- Mississippi All-Lines Adjuster License - 06/24/2024
- North Carolina All-Lines Adjuster License - 06/24/2024
Zip
19440
State
PA
City
Hatfield
Hobbies and Interests
- Photography
- Traveling
- Reading
Timeline
BDC Representative
Bergey's Ford
05.2023 - Current
Server
Spring Ford Country Club
04.2022 - 05.2023
Seasonal Sales Associate
Target
09.2016 - 02.2017
Server
Bluestone Country Club
05.2014 - 02.2019
High School Diploma -
North Penn Senior High School
Associate of Arts - Liberal Arts And General Studies
Montgomery County Community College
- Florida DHS All-Lines Adjuster License - 01/01/23
- South Carolina All-Lines Adjuster License - 06/13/2024
- Alabama All-Lines Adjuster License - 06/24/2024
- Mississippi All-Lines Adjuster License - 06/24/2024
- North Carolina All-Lines Adjuster License - 06/24/2024
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