Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlyn Hampton

Hueytown

Summary

Results-driven professional with extensive experience in customer service and team supervision. Proven ability to optimize store navigation and streamline workflows, contributing to increased customer satisfaction and operational efficiency. Adept at utilizing CRM tools for accurate data entry and record-keeping.

Overview

8
8
years of professional experience

Work History

Personal Shopper

Shipt
Birmingham
03.2020 - Current
  • Engaged with customers to confirm shopping lists and address specific requests.
  • Curated fresh produce and groceries based on individual customer preferences.
  • Optimized store navigation to streamline item collection.
  • Managed multiple orders simultaneously while maintaining accuracy.
  • Utilized mobile app for real-time order tracking and notifications.

Receptionist Seasonal

HR Block
Homewood
01.2026 - 04.2026
  • Directed clients to appropriate services, enhancing their experience with warm greetings.
  • Managed incoming calls and scheduled appointments to optimize workflow.
  • Maintained organized filing system for client documents, ensuring easy access and retrieval.
  • Assisted tax professionals with preparation and documentation, contributing to accuracy and efficiency.

Customer Solutions Representative

Spire
Birmingham
08.2024 - 11.2024
  • Resolved customer inquiries regarding services and account management efficiently.
  • Documented customer interactions in CRM system to maintain accurate records.
  • Monitored incoming calls and emails for timely support issue identification.
  • Delivered exceptional customer service, ensuring high levels of client satisfaction.

Shift Manager

Jets Pizza
Hoover
12.2018 - 02.2020
  • Supervised team members during busy shifts to ensure operational efficiency.
  • Managed inventory levels to guarantee stock availability for customer orders.
  • Trained new employees on pizza preparation and customer service standards.
  • Resolved customer complaints and addressed issues to enhance satisfaction.

Education

High School Diploma -

Thompson High School
Alabaster, AL
05-2017

Skills

  • Customer relationship management
  • Customer service
  • Inventory management
  • Scheduling appointments
  • Data entry
  • CRM tools
  • Team supervision
  • Attention to detail

Timeline

Receptionist Seasonal

HR Block
01.2026 - 04.2026

Customer Solutions Representative

Spire
08.2024 - 11.2024

Personal Shopper

Shipt
03.2020 - Current

Shift Manager

Jets Pizza
12.2018 - 02.2020

High School Diploma -

Thompson High School
Caitlyn Hampton