Caitlyn Hawkins
Acworth,Georgia
Overview
8
8
years of professional experience
Work History
Pool Service Technician Supervisor
SwimAtlanta Pool Management
02.2024 - 07.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed maintenance activities, supervised staff, and inspected equipment to verify proper functionality to maintain safety standards.
- Maintained clean, safe and appropriately stocked company vehicle.
- Vacuumed and brushed pool walls and floors to remove debris, reduce algae and slime formation, and prevent staining.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
- Troubleshooted, diagnosed and repaired problems with electrical and mechanical systems.
- Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
- Solicited customer feedback to identify and improve on areas of weakness.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
Swimming Pool Lifeguard Supervisor
SwimAtlanta Pool Management
03.2023 - 10.2023
- Oversaw any pool managers and lifeguards at their assigned aquatic facility.
- Made decisions for closing pool due to inappropriate chemical levels or inclement weather.
- Operated, cleaned, and maintained pool water filtrations and water intake and outlet systems.
- Directed and oversaw maintenance records and incident reports.
- Tested and maintained water quality with periodic sampling.
- Handled chemicals such as chlorine, muriatic acid, calcium, and sodium bicarbonate, to maintain safety and cleanliness quality standards of pool water.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment and reduce hazards.
Associate
Randstad
10.2022 - 03.2023
- Set up and ran machinery to produce exceptional products for industrial needs.
- Complied with company and OSHA safety rules and regulations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Built containers and packed parts in accordance with detailed packing specifications.
- Organized products to streamline packing procedures.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Tested raw materials, packing components and product samples for regulatory compliance.
- Managed time efficiently in order to complete all tasks within deadlines.
Fulfillment Expert
Target
11.2021 - 07.2022
- Greeted customers and directed to requested products.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Prepared and checked outbound shipments for accuracy.
- Picked and packed order items.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Pre-assembled containers to be easily selected by packing associates.
- Climb up and down ladders
- Handled merchandise up to 50 lbs by individual lift
Administrative Assistant Supervisor
Atlanta Swim Academy
03.2020 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Developed strategies to streamline and improve office procedures.
- Completed inventory counts and organized supplies.
- Oversaw inventory control positions by effectively following cycle counting policies and quickly identifying inventory discrepancies.
- Managed purchasing, stocking and organizing inventory.
- Got students signed up for lessons based on their skills and needs
- Made recommendations to solve challenges and developed strategy for change.
- Trained and evaluated staff, taking corrective action for disciplinary issues.
Lifeguard
SwimAtlanta Pool Management
06.2016 - 09.2019
- Address all issues, concerns and complaints from patrons
- Implemented course of action in event of emergency.
- Monitored safety of guests in and around swimming pool.
- Observed weather and water conditions and alerted visitors to potential dangers and storms.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Waitress
Provino’s Italian restaurant
02.2017 - 03.2019
- Helped resolve guest problems by remaining positive, friendly, and respectful
- Demonstrated responsible alcohol serving practices by checking guest identification and ensuring the guests were not over-served
- Calculated check amounts and split checks when parties requested separate checks.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Education
Associate of Applied Science - Cybersecurity
Chattahoochee Technical College
Marietta, GA12.2022
Certification - Technical Specialist
Chattahoochee Technical College
Marietta, GA05.2019
Diploma -
Kell High School
Marietta, GA05.2017
Skills
- Customer service
- Strong communication abilities
- Problem-solving abilities
- Positive attitude
- Safety Management
- Team player
- Analytical Skills
- Attention to detail
- Microsoft Office
Timeline
Pool Service Technician Supervisor
SwimAtlanta Pool Management
02.2024 - 07.2024
Swimming Pool Lifeguard Supervisor
SwimAtlanta Pool Management
03.2023 - 10.2023
Associate
Randstad
10.2022 - 03.2023
Fulfillment Expert
Target
11.2021 - 07.2022
Administrative Assistant Supervisor
Atlanta Swim Academy
03.2020 - 02.2022
Waitress
Provino’s Italian restaurant
02.2017 - 03.2019
Lifeguard
SwimAtlanta Pool Management
06.2016 - 09.2019
Associate of Applied Science - Cybersecurity
Chattahoochee Technical College
Certification - Technical Specialist
Chattahoochee Technical College
Diploma -
Kell High School
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