Caitlyn Hayes
Fountain Inn,SC
Summary
HR Professional with over 10+ years of experience spanning HR law, employee relations, safety, quality, HR technology, analytics, and reporting. Proven track record of leading, developing, and transforming HR departments to enhance organizational performance, strengthen compliance, and elevate employee engagement. Adept at partnering with and influencing all departments across organizations, supported by exceptional communication skills, collaborative leadership, and strategic insight. Recognized for strong business acumen, self-motivation, and the ability to work independently while driving initiatives that align people, culture, and business objectives. Demonstrated ability to navigate complex challenges, resolve high-impact issues, and deliver measurable improvements in both operational and workforce outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Resources
Inteplast Group
Gray Court, USA
08.2024 - Current
- Responsible for full-cycle HR management including payroll processing, benefits administration, onboarding, and talent acquisition.
- Trusted advisor on employee relations, conflict resolution, performance management, and compliance with federal and state employment laws.
- Oversees FMLA administration and tracking, unemployment correspondence with the State of South Carolina, and policy implementation across all departments.
- Served as Acting Safety Coordinator during leadership transition, ensuring continuity and regulatory compliance.
- Internal and external relationship building, company-wide communications, and aligning HR practices with corporate standards and business objectives.
- Supports operations at the largest plastics manufacturer in North America, South Carolina.
- Developed, maintained and monitored HR systems to ensure accuracy of employee records
- Managed performance reviews, disciplinary actions and salary negotiations.
- Drafted job descriptions based on current roles within the organization.
Industrial Relations Manager (Promoted)
Warehouse Services, Inc
01.2022 - 08.2024
- Supported local leadership teams at 3 multi-shift manufacturing and distribution operations for Michelin.
- Provided expertise in Human Resources, Safety, and Quality.
- Continuously worked to enhance work processes, leadership development, employee relations/engagement, Policies and promote a safe work culture throughout organization while improving employee safety awareness programs.
- Responsible for implementing programs and practices to ensure compliance with HR law, OSHA regulations and company policies/procedures.
- Implemented Employee Safety Observation Audit Program, revised, enhanced and manage Near Miss Program, conduct warehouse safety walk throughs/inspections to ensure OSHA compliance, warehouse housekeeping and positive employee relations through floor face time with employees.
- Responsible for payroll (Kronos) processing, benefit hours/administration, and tracking/analytics.
Human Resource Manager
Warehouse Services, Inc
Greenville, USA
01.2021 - 01.2022
- Supported the Industrial Relations Manager while providing support to leadership personnel at one of WSI's biggest manufacturing sites in Greenville County.
- Improved performance management systems, onboarding processes, and strengthened positive employee relations programs.
- Enhanced hourly employee performance measures and reviews.
- Approved site payroll in the absence of account manager.
- Responsible for FMLA compliance, tracking, and correspondence for all qualified site employees.
- Implemented all benefits programs, training programs, and hiring processes for new employees.
Human Resource Manager
Middle Georgia Community Action Agency
Warner Robbin's, USA
01.2019 - 01.2021
- Screened applicants for hire, organized interviews, and hired all agency employees.
- Responsible for all onboard processes, screenings, and I-9 reporting.
- Held new hire orientations, identified training needs, and administered all benefit programs.
- Provided conflict resolution and disciplinary action oversight.
- Oversaw performance management and partnered with all departments to strengthen compliance.
- Supported area non-profit that provided head-start education and transportation services to low-income families.
Human Resource Manager/Executive Assistant
Caroliona's Total Staffing Solutions
Greenville, USA
01.2014 - 01.2019
- Managed the Human Resource Department for a staffing company while maintaining the role of Executive Assistant to the CEO.
- Oversaw and managed all HR functions, programs, and practices.
- Ensured proper onboarding for all company new hires and was responsible for all benefits programs.
- Helped implement employee development programs, performance review processes, and manage the resolution of complex employment matters on site and virtually.
Education
Real Estate -
The Wyatt School For Real Estate
Greenville, SC01-2015
HS Diploma - Graduated with Honors
Woodmont High School
Piedmont, SCSkills
- Employee Relations & Conflict Resolution
- Policy Development & implementation
- Excutive Communication
- Performance Management
- Benefits Administration
- Microsoft Office Suite
- Payroll administration
Certification
- Px2 Facilitation Certification, Seattle, WA, The Pacific Institute
- OSHA 30 Certification, Greenville, SC
- OSHA 10 Certification, Greenville, SC
- First Aid, AED, CPR Certification, Greenville, SC, American Red Cross
- Talent Acquisition; Employee Engagement/Retention Certification, Greenville, SC, SHRM
- Technology Management; HR Strategy, Greenville, SC, SHRM
- Forklift Certification, Greenville, SC
Timeline
Human Resources
Inteplast Group
08.2024 - Current
Industrial Relations Manager (Promoted)
Warehouse Services, Inc
01.2022 - 08.2024
Human Resource Manager
Warehouse Services, Inc
01.2021 - 01.2022
Human Resource Manager
Middle Georgia Community Action Agency
01.2019 - 01.2021
Human Resource Manager/Executive Assistant
Caroliona's Total Staffing Solutions
01.2014 - 01.2019
Real Estate -
The Wyatt School For Real Estate
HS Diploma - Graduated with Honors
Woodmont High School