Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlyn Hooper

Hurlock,MD

Summary

Adept in customer service and problem resolution, I excelled at Preston Automotive Group by fostering customer loyalty and managing escalations effectively. My experience at Dunkin' Donuts honed my multitasking abilities, ensuring quality and efficiency. With outstanding communication skills and call center expertise, I consistently achieve positive outcomes, demonstrating strong organizational skills and a commitment to excellence.

Overview

4
4
years of professional experience

Work History

Customer Service Agent

Preston Automotive Group
Preston MD
09.2023 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Crew Member

Dunkin' Donuts
Cambridge MD
09.2021 - 09.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Farm Worker

Taylor’s Produce
Preston,Md
07.2020 - 09.2021

• Harvested fruit and veggies

• Loaded produce trucks

• Cashier at produce stand

Education

North Dorchester High School
Hurlock, MD

Skills

Customer Service

Problem Resolution

Outstanding communication skills

Call center experience

Timeline

Customer Service Agent

Preston Automotive Group
09.2023 - Current

Crew Member

Dunkin' Donuts
09.2021 - 09.2023

Farm Worker

Taylor’s Produce
07.2020 - 09.2021

North Dorchester High School
Caitlyn Hooper