Caitlyn Johnson
Barneveld
Summary
Experienced in managing customer interactions and resolving inquiries through effective communication and problem-solving. Eager to transition these skills into a new customer service environment while continuing to deliver high-quality customer experiences.
Overview
4
4
years of professional experience
Work History
Receptionist
Josaly LLC
Ilion, NY
10.2023 - Current
- Managed front desk operations, ensuring seamless check-in and check-out processes for guests.
- Maintained front desk area, creating welcoming atmosphere for visitors and clients.
- Enhanced filing system for documents, improving organization and retrieval efficiency.
- Scheduled, coordinated and confirmed appointments.
- Collected deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Built long-term customer relationships that increased repeat business and client trust.
Quality Assurance
Walmart
Marcy, NY
07.2024 - 12.2024
- Actively participated in quality assurance initiatives aimed at improving overall departmental performance metrics.
- Adhered to quality assurance standards through frequent inspections, sampling and deficiency corrections.
- Performed comprehensive quality assurance checks, ensuring the reliability of each test result produced.
- Coordinated closely with quality assurance personnel during final product inspection stages.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Verified product data accuracy using computer-based systems and quality control protocols.
Sale Represenative/Assistant Warehouse Manager
Continental Auto Parts
Little Falls, NY
10.2021 - 10.2023
- Assisted in managing customer inquiries and resolving issues to enhance service satisfaction.
- Coordinated with team members to streamline order processing and improve workflow efficiency.
- Developed and implemented operational procedures to enhance team efficiency and productivity.
- Monitored daily operations, identifying areas for improvement and ensuring compliance with company standards.
Education
Associate of Applied Science - Business Administration And Management
Herkimer County Community College
Herkimer12-2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- File management
- Tech-Savvy
- Basic accounting
- Problem-solving
- Strong work ethic
Timeline
Quality Assurance
Walmart
07.2024 - 12.2024
Receptionist
Josaly LLC
10.2023 - Current
Sale Represenative/Assistant Warehouse Manager
Continental Auto Parts
10.2021 - 10.2023
Associate of Applied Science - Business Administration And Management
Herkimer County Community College