Caitlyn Johnson
Farmersville,TX
Summary
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Overview
8
8
years of professional experience
Work History
Insurance Agent
Teleperformance USA
Farmersville, TX
02.2025 - Current
- Conducted needs assessments to recommend tailored insurance products for diverse clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Senior Sales Representative
Ashley Home Furniture
Frisco, TX
03.2022 - 05.2023
- Established exemplary skills in verbal and written communication and active listening through working closely with customers and sales support staff.
- Asked open-ended questions to determine customer requirements and help identify correct products and services.
- Secured long-term accounts and managed sales presentations by providing recommendations to promote brand effectiveness and product benefits.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
Store Manager
Hibbett Sporting Goods
Shreveport, LA
06.2019 - 01.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Customer Service Representative
Teleperformance
Shreveport, LA
06.2018 - 03.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
Associate of Science - Education
Collin College
Farmersville, TX05.2024
High School Diploma -
Deridder High School
Deridder, LA05.2014
Skills
- Team Leadership
- Customer Complaint Resolution
- Teamwork and Collaboration
- Positive Customer Experience engagement
Education and Training
other,other
Timeline
Insurance Agent
Teleperformance USA
02.2025 - Current
Senior Sales Representative
Ashley Home Furniture
03.2022 - 05.2023
Store Manager
Hibbett Sporting Goods
06.2019 - 01.2022
Customer Service Representative
Teleperformance
06.2018 - 03.2019
High School Diploma -
Deridder High School
Associate of Science - Education
Collin College