Yvonne Wiley
Fredericksburg,VA
Summary
Dynamic leader with a proven track record at GEICO, enhancing customer loyalty through exceptional service and deep understanding of auto insurance. Expert in team leadership and problem resolution, driving significant business growth. Skilled in fostering professional relationships and ethical practices, achieving high levels of team efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Insurance Agent
GEICO
11.2021 - 10.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Lead Janitor
Didlake
07.2021 - 12.2022
- Enhanced team productivity by providing on-the-job training for new janitorial staff members.
- Achieved a cleaner and safer environment by thoroughly maintaining all assigned areas, including restrooms, offices, and common spaces.
- Improved overall cleanliness with the implementation of effective cleaning procedures and use of high-quality products.
- Ensured timely completion of tasks through efficient scheduling and prioritization of duties based on facility needs.
General Manager
Papa Johns
12.2015 - 09.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
No Degree - Business Management
Old Dominion University
Norfolk, VA01-2025
High School Diploma -
North Stafford Highschool
Stafford, VA01-2011
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Problem Resolution
- Team Player
- Efficient multi-tasker
- Team Leadership
- Inventory Control
- Employee Scheduling
- Auto insurance
- Leadership and team building
Timeline
Insurance Agent
GEICO
11.2021 - 10.2024
Lead Janitor
Didlake
07.2021 - 12.2022
General Manager
Papa Johns
12.2015 - 09.2020
No Degree - Business Management
Old Dominion University
High School Diploma -
North Stafford Highschool
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