Caitlyn Johnston
Tremonton,UT
Summary
Dedicated customer service professional with strong cash handling and multi-tasking skills. Proven ability to mentor new cashiers and streamline processes to enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service/Head Cashier
Home Depot
Ogden, UT
08.2020 - Current
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on register procedures and customer service standards.
- Implemented streamlined processes for handling returns and exchanges, enhancing customer satisfaction.
- Managed cash reconciliation at the end of shifts, minimizing discrepancies and improving accountability.
- Resolved customer complaints effectively, maintaining high levels of service and loyalty retention.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Trained and mentored new staff on register operations and customer service standards.
Education
High School Diploma -
North Summit High School
Coalville, UT05-2019
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Multi-tasking skill
- Punctuality
- Verbal/written communication
- Point of sale operation
- Punctual and reliable
- Cashier supervision
Timeline
Customer Service/Head Cashier
Home Depot
08.2020 - Current
High School Diploma -
North Summit High School