Caitlyn Jones
Vacaville,CA
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Multi-tasking professional well-known for creating a positive workplace culture and high-performing teams. Highly committed with a hardworking mentality to maintain the quality of services and products.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Amy's Wicked Slush
2022.03 - 2023.10
- Established team priorities, maintained schedules for up to 20 employees, and monitored performance to give proper feedback and increased employee development
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed a weekly menu with new soft-serve and slush flavors and combinations to increase customer repeats
- Carefully interviewed, selected, trained, and supervised staff.
- Led meetings among the management team to discuss how we can maximize performance and actively listened to suggestions that could increase customer satisfaction
- Cultivated a fun working atmosphere to enhance staff performance
- Drove and operated the company van and food truck to transport product to and from the company warehouse and also sold at many events across Sonoma County such as Pride
Starbucks Barista
Starbucks
2021.02 - 2022.03
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs to enhance customer loyalty and satisfaction
- Maintained a clean and safe work environment for staff and customers by completing tasks throughout my shifts
- Grew close and long-lasting relationships with customers by providing excellent customer service and increased repeat visits
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
Baskin Robbins Shift Lead / Cake Decorator
Baskin-Robbins
2018.03 - 2021.05
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Actively sought feedback from customers, incorporating suggestions for improvement into future projects to continually enhance the quality of service provided.
Subway Sandwich Artist/Cashier
Subway
2016.10 - 2017.03
- I created sandwiches of all kinds for customers while creating connections with them
- I memorized a menu of different sandwiches
- I made sure the store was cleaned and organized to pass health inspections
- I was in charge of counting money and evening out the cash drawers at the end of the shift.
Education
Bachelors Degree - Early Childhood Education
Sonoma State University
Rohnert Park, CA05.2024
High school diploma -
Vanden High School
Fairfield, CA05.2020
Skills
- Employee Coaching and Mentoring
- Teamwork and Collaboration
- Team Leadership
- Complex Problem-Solving
- Business Analysis and Reporting
- Schedule Preparation
- Staff Training
- Time Management
- Food safety knowledge
- Fast-Paced Environment
- Enhancing customer satisfaction and loyalty
Certification
Food Safety Manager Certification
From December 2022 to December 2027
Certificate number: 22950461
Relocation
- Vacaville, CA
- Fairfield, CA
- Dixon, CA
- Davis, CA
- Suisun, CA
Timeline
Manager
Amy's Wicked Slush
2022.03 - 2023.10
Starbucks Barista
Starbucks
2021.02 - 2022.03
Baskin Robbins Shift Lead / Cake Decorator
Baskin-Robbins
2018.03 - 2021.05
Subway Sandwich Artist/Cashier
Subway
2016.10 - 2017.03
Bachelors Degree - Early Childhood Education
Sonoma State University
High school diploma -
Vanden High School
Food Safety Manager Certification
From December 2022 to December 2027
Certificate number: 22950461
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