Caitlyn Kavaky
Fort Myers,FL
Summary
A versatile customer service specialist with a demonstrated history of working in both health care and retail. A seeker of knowledge who never leaves a stone unturned.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Admissions
Woodside Health and Rehabilitation Center
Naples, Florida
01.2026 - Current
- Solely coordinating all aspects of admissions for skilled nursing short term rehab stays and long term care.
- Overseeing census reporting, managing new admission logistics, and cultivating referral relationships with hospitals/healthcare providers in the community.
- Developing marketing materials to promote facility benefits and services.
- Creating care plans and collaborating with other disciplines to ensure all patient needs are being met.
- Experience with verifying insurance coverage and submitting for pre-authorization.
- Usage of CRM and EMR to follow up on old referrals and convert them into admissions.
- Giving in-person and virtual tours, visiting patients and their families in-home or at the hospital to provide brochures and information on the facility.
- Ensuring room is appropriately stocked with essential nursing equipment based on patient's individual needs.
Discharge Planning Assistant
Naples Community Hospital
Naples, FL
12.2021 - 12.2025
- Collaborating with multiple disciplines to create comprehensive discharge plans for patients admitted into an acute care hospital setting.
- Providing time sensitive documentation to adhere to CMS guidelines.
- Utilizing EMRs to perform chart review, send referrals, and coordinate continuation of care.
- Experience working with assisted living, skilled nursing/inpatient rehab facilities, LTAC, home healthcare, private duty, dialysis centers, outpatient infusion centers, hospice, palliative, local shelters, mental health and substance abuse resources, Baker Act Receiving Facilities, non-emergent and BLS/ALS transportation, durable medical equipment providers, and insurance companies.
- Supporting social workers and nurse case managers after hours as a point of contact for patients, nursing, and hospitalists.
- Overseeing ~35 patient cases a day.
Acquisition Coordinator
Germain Honda of Naples
Naples, FL
04.2021 - 12.2021
- Acquiring profitable vehicles for Used inventory
- Performing mechanical/physical inspections of vehicles
- Factoring in reconditioning costs, determining exit strategy, and generating finalized offers for used vehicles
- Usage of CRM to promote brand awareness and build relationships
- Designing templates for e-mail blasts and other forms of marketing
- Brainstorming department growth strategies after reviewing daily market profile
- Obtaining payoff information and creating necessary paperwork for title transfer
- Usage of Social Media to acquire used vehicles outside of CRM leads
Technical Assistant
Unity Of Naples Church
Naples, FL
05.2021 - 08.2022
- Collaborating with production and music team to create a seamless service free of technical errors
- Monitoring traffic on various social media platforms and engaging with viewers
- Usage of PowerPoint, StreamYard, Facebook Live, and YouTube Live
- Videography and soundboard experience
Advanced Repair Agent
Geek Squad - Best Buy
Naples, FL
03.2020 - 04.2021
- Diagnosing and trouble shooting system failures
- Processing repairs under AppleCare, Geek Squad Protection Plans, and manufacturer warranties
- Hardware and software installations on various consumer electronics
- Consistent positive NPS scores driven by ensuring technological problems are fixed the first time
- Configuring software and drivers
- Installation, upgrade, and tuning for macOS and Windows
- Advanced recovery of deleted media
- Assessing vulnerabilities and removal of malicious remote access software
- Restoring system functionalities
- Compliance with client data privacy
Consultation Agent
Geek Squad - Best Buy
Naples, FL
06.2019 - 03.2020
- Hosting/Managing appointments and creating availability for walk ins
- Basic trouble shooting and client support
- Maintaining composure while de-escalating difficult customer scenarios
- Product and upgrade recommendations
- Providing detailed timeline of repair solutions
- Selling Tech Support membership/services and exceeding monthly goals
- Shipping/Receiving of client product
- Reviewing repairs with client to ensure satisfaction
Customer Service
Best Buy
Naples, FL
04.2018 - 06.2019
- Extensive usage of POS systems
- Warm transfers and effective call handling
- Meeting customer expectations both by phone and in person
- Product and brand knowledge
- Exceeding credit card and protection plan add-on goals within transactions
- Training groups of 1-5 people
- Closing/opening and balancing tills
Customer Service and Bedding Associate
Bed Bath & Beyond
Naples And Boca Raton, FL
09.2014 - 03.2018
- Creating and fulfilling registries
- Recommending products based on client needs and design expectations
- Custom drapery orders
- Planogram working, down stocking, and organization
- Training groups of 1-5 people
- Flexibility between multiple departments
- Exceeding online order goals
Education
Associate of Arts - Communications
Florida SouthWestern State College
Naples, FL12.2019
Some College (No Degree) - Management Information Systems
Florida Atlantic University
Boca Raton, FLSkills
- Exceptional customer service
- Self-motivated leader
- Detail oriented team player
- Microsoft Office and Adobe Suite experience
- Proficient in iOS, Android, Windows, and macOS
- Written and verbal communications
- HIPAA and Medicare compliance
- Flexibility, punctuality, and good time management
- EMR and CRM management
- Technical support
Accomplishments
- Earned employee of the quarter less than 6 months into employment with Savista
- Created and helped run the successful used car buying at Germain Honda of Naples
- Earned MVP status at Best Buy twice
- Multiple promotions at Best Buy
- Top performer with online orders at Bed Bath & Beyond
Certification
- Apple Certified Portable Technician (L20C96BD09)
- Kelley Blue Book Instant Cash Offer certified appraiser
- Geek Squad Badge Holder (151395)
- Hospitality and Tourism Management Certified by Florida Atlantic University in June of 2020
Timeline
Director of Admissions
Woodside Health and Rehabilitation Center
01.2026 - Current
Discharge Planning Assistant
Naples Community Hospital
12.2021 - 12.2025
Technical Assistant
Unity Of Naples Church
05.2021 - 08.2022
Acquisition Coordinator
Germain Honda of Naples
04.2021 - 12.2021
Advanced Repair Agent
Geek Squad - Best Buy
03.2020 - 04.2021
Consultation Agent
Geek Squad - Best Buy
06.2019 - 03.2020
Customer Service
Best Buy
04.2018 - 06.2019
Customer Service and Bedding Associate
Bed Bath & Beyond
09.2014 - 03.2018
Associate of Arts - Communications
Florida SouthWestern State College
Some College (No Degree) - Management Information Systems
Florida Atlantic University