Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Caitlyn Machura

St. John,IN

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Flight Attendant

United Airlines
07.2023 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.

Educator & Lead Customer Relations

Project LeanNation
01.2023 - 07.2023
  • Assist in key aspect of store operations, ensuring the successful delivery of the store culture, philosophy, values, and vision
  • Passionately lead and educate on retail floor
  • Community outreach through social media and events
  • Encourage and energize staff
  • Assist in evolving in-store functions and operations
  • Take initiative, delegate work, and offer and provide feedback
  • Perform and complete any additional project, duty, and assignment under the direction of the Store Manager

Head Volleyball Coach

Epic United Volleyball Club (Youth)
12.2016 - 06.2023
  • Instructed fundamentals, work ethics, conflict resolution, teamwork, and the passion of the game
  • Responsible for planning practice, direct lineups, motivating the team and setting goals
  • Administrated tournaments 2-3 weekends of each month
  • Increased team''s overall win rate with consistent evaluations of game footage and targeted improvement strategies.

Regional Manager

Class UFC GYM’s
06.2021 - 12.2022
  • Worked directly with the owner to expand and open new gym locations
  • Set prices and credit terms for goods and services, based on forecasts of customer demand
  • Hired, motivated and managed team to hit operational and financial objectives
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability

Education

Applied Science Studies - Dental Hygiene - Continued

COASTAL CAROLINA COMMUNITY COLLEGE
Jacksonville, NC
01.2021

Applied Science Studies - Dental Hygiene

INDIANA UNIVERSITY NORTHWEST
Gary, IN
01.2017

Skills

  • Conflict Management
  • Workflow Management
  • Solution-Oriented & Innovative
  • Planning & Coordination
  • Excellent Team Player
  • Integrity & Loyalty
  • Problem Solving
  • Reliability and punctuality
  • Hospitality service expertise
  • Verbal and written communication
  • Interpersonal communications

Certification

  • ACE Certified Personal Trainer
  • CPR/AED Certified
  • Certified Dental Assistant

References

  • Don Mikrut, VP Product Development and Retail Strategy, Protech Automotive Solutions, Dmikrut18@gmail.com, Don.mikrut@protechas.com, 219-712-5018
  • Peter J. Van Dyke, VP, Claims – Complex Casualty, www.linkedin.com/in/peter-van-dyke-3857572a/, 312-822-7727, 219-614-4643
  • Stefanie Wagner, Registered Nurse at Community Hospital in Munster, IN, stefwanger0618@gmail.com, 219-671-3859

Timeline

Flight Attendant

United Airlines
07.2023 - Current

Educator & Lead Customer Relations

Project LeanNation
01.2023 - 07.2023

Regional Manager

Class UFC GYM’s
06.2021 - 12.2022

Head Volleyball Coach

Epic United Volleyball Club (Youth)
12.2016 - 06.2023

Applied Science Studies - Dental Hygiene

INDIANA UNIVERSITY NORTHWEST

Applied Science Studies - Dental Hygiene - Continued

COASTAL CAROLINA COMMUNITY COLLEGE

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Caitlyn Machura