Caitlyn Masker
Dawsonville ,GA
Summary
Skilled in conflict resolution, employee training, handling cash, and inventory management. I drive continuous improvement and foster a customer-oriented environment, enhancing team performance and operational efficiency.
Experienced with coordinating and overseeing daily operations in various settings. Utilizes strong leadership to maintain efficiency and resolve issues quickly. Track record of effective communication and team management, ensuring smooth transitions and high performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
Work History
Shift Supervisor
Nicky’s Pizzareia
Pizza Maker
Za’s Brick Oven Pizza
Shift Supervisor
Village Idiot Pizza and Pub
Restaurant Manager
Hooligans Deli & Grill
Relief Manager
Waffle House
Dahlonega, GA
08.2023 - Current
- Manage cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Act as a liaison between store management and staff, ensuring seamless communication of important information at all times.
- Implement efficient inventory management for optimal stock levels and minimized waste.
- Conduct regular commissary audits to maintain accurate records and identify areas for improvement.
- Answer customer questions and provide immediate assistance to deliver exemplary service.
- Monitor working environment, making sure it is always safe, positive setting for all employees.
- Maintain high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Monitor employee performance regularly, providing constructive feedback to support ongoing professional development.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
Rockstar Grill Operator
Waffle House
Augusta, GA
08.2023 - 04.2024
- Cleaned and maintained kitchen equipment regularly.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Grilled meats and seafood to customer specifications.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Distributed food to team members with efficiency in high-volume environment.
- Oversaw care and maintenance of kitchen equipment.
- Upheld consistent food temperatures throughout service hours, ensuring both safety standards compliance and optimal flavor retention.
- Exhibited strong multitasking skills while managing multiple orders concurrently without compromising taste or presentation standards.
- Displayed adaptability during rush periods through swift decision-making abilities and prioritizing tasks effectively under pressure.
- Minimized cross-contamination risks by implementing strict adherence to food safety protocols when handling raw ingredients.
- Trained new grill operators on workplace expectations and best practices, fostering a supportive team environment.
Manager of Operations
BCC.ENT.LLC
10.2019 - 06.2023
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
Education
High School Diploma -
A.C. Flora High School
Columbia, SC05.2013
Skills
- Cash handling
- Workplace safety
- Staff management
- Customer-oriented
- Grill Operator Training
- Operations management
- Conflict resolution techniques
- Strategic planning
Timeline
Relief Manager
Waffle House
08.2023 - Current
Rockstar Grill Operator
Waffle House
08.2023 - 04.2024
Manager of Operations
BCC.ENT.LLC
10.2019 - 06.2023
Shift Supervisor
Nicky’s Pizzareia
Pizza Maker
Za’s Brick Oven Pizza
Shift Supervisor
Village Idiot Pizza and Pub
Restaurant Manager
Hooligans Deli & Grill
High School Diploma -
A.C. Flora High School