Summary
Overview
Work History
Education
Skills
Timeline
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Caitlyn Michener

Summary

Meticulous and hardworking HR professional with advanced understanding of successful employee relations strategies. Dedicated to reinforcing company policies for handling performance and behavioral issues. Good research, dispute resolution and solution development skills.

Overview

8
8
years of professional experience

Work History

Employee Relations Specialist

Mindlance, Inc.
03.2022 - Current
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
  • Implemented team feedback to recommend corrective action to senior leadership.
  • Answered management and employee questions, interpreted contracts and resolved issues.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Receptionist

Morgan & Morgan Law Firm
12.2021 - 03.2022
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Server

HomeCourt by Tracy McGrady
02.2021 - 09.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

MARKET MANAGER

Bite Squad (Waitr)
04.2018 - 09.2020
  • Traveled to customer sites to demonstrate products, answer questions and close contracts.
  • Managed accounts to retain existing relationships and grow share of business.
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.

OFFICE MANAGER

Takeout Hero
08.2017 - 04.2018
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.

SERVER/HEAD WAIT

The Red Elephant
02.2016 - 05.2018
  • Consistently provided professional, friendly and engaging service
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
  • Quickly recorded transactions in MICROS system to deliver prompt service

Education

Bachelors of Interdisciplinary Business Studies - Human Resources

Keiser University
Lakeland, FL
02.2024

Associate in Arts (AA) in General Studies - Liberal Arts And General Studies

Keiser University
Lakeland, FL
09.2021

Skills

  • HR Background
  • Emotional Intelligence
  • Microsoft Office Suite
  • Medical Terminology
  • Organizational Skills
  • Time Management
  • Intercultural Competence
  • Data Entry
  • Administrative Support
  • Office Management
  • Verbal and Written Communication
  • Spreadsheet Tracking

Timeline

Employee Relations Specialist

Mindlance, Inc.
03.2022 - Current

Receptionist

Morgan & Morgan Law Firm
12.2021 - 03.2022

Server

HomeCourt by Tracy McGrady
02.2021 - 09.2021

MARKET MANAGER

Bite Squad (Waitr)
04.2018 - 09.2020

OFFICE MANAGER

Takeout Hero
08.2017 - 04.2018

SERVER/HEAD WAIT

The Red Elephant
02.2016 - 05.2018

Bachelors of Interdisciplinary Business Studies - Human Resources

Keiser University

Associate in Arts (AA) in General Studies - Liberal Arts And General Studies

Keiser University

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Caitlyn Michener