LISA MARIE SERNA
Clarksville,Tennessee
Summary
Strategic HR professional with a proven track record in enhancing talent acquisition outcomes. Expertise in recruitment, onboarding, and conflict resolution, fostering a positive workplace culture. Utilizes data-driven decision-making alongside strong interpersonal skills to drive organizational growth and develop high-performing teams. Experienced in managing HR systems, ensuring compliance, and providing responsive support to employees and leadership.
Overview
7
7
years of professional experience
Work History
Employee Relations Specialist
Express Employment Professionals
Clarksville, Tennessee
07.2022 - 06.2025
- Resolved employee relations issues, including harassment allegations and work complaints, to foster a positive workplace environment.
- Collaborated with management to develop and implement effective personnel policies and procedures that align with organizational goals.
- Provided management with information or training on interviewing, performance appraisals, counseling techniques, or performance documentation.
- Advised management on organizing, preparing, or implementing recruiting or retention programs.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Analyzed employment-related data and prepared required reports.
- Facilitated exit interviews and ensured completion of employment termination paperwork to support smooth transitions and gather valuable feedback.
- Interviewed job applicants to obtain information on work history, training, education, or job skills.
- Selected qualified job applicants or referred them to managers, making hiring recommendations when appropriate.
- Hired employees and processed hiring-related paperwork.
- Scheduled and conducted new employee orientations.
- Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.
- Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
- Maintained and updated human resources documents, such as organizational charts, employee handbooks, directories, or performance evaluation forms.
- Ensured employees received appropriate benefit information and assistance.
- Evaluate selection or testing techniques by conducting research or follow-up activities and conferring with management or supervisory personnel.
- Evaluate recruitment and selection criteria to ensure conformance to professional and testing standards.
- Review and evaluate applicant qualifications or eligibility for specified licensing.
- Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs.
- Evaluate selection or testing techniques by conducting research or follow-up activities and conferring with management or supervisory personnel.
Career Coach
Workforce Essentials
Clarksville, Tennessee
10.2020 - 06.2022
- Developed and maintained individualized career plans, including training goals, job search strategies, and supportive service coordination.
- Assisted participants in identifying their strengths, interests, skills, and career goals to develop realistic employment pathways leading to self-sufficiency.
- Facilitated job readiness workshops and provided hands-on assistance with resumes, applications, and interview techniques to support career development.
- Motivated and encouraged customers through regular contact and post-employment follow-up, enhancing job retention and advancement.
- Interviewed and assessed customers to determine program eligibility, service needs, and appropriate training or support.
- Collaborated with American Job Center staff and workforce partners to coordinate comprehensive client services, improving client access to resources.
- Built and maintained relationships with local employers to support job placements, internships, and work experience opportunities.
- Ensured complete, accurate, and timely documentation of all services and interactions in electronic case management systems such as Jobs4TN.
- Adjusted coaching techniques based on individual client needs and learning styles, providing clear expectations and continuous support.
Front Desk Receptionist
Tennessee Veterans' Home
Clarksville, Tennessee
08.2018 - 01.2021
- Performed customer service and guest relations, shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, politeness, respect, and dignity to others; relates well to people from varied backgrounds and different situations.
- Received, greeted, and directed callers over the telephone and in person with precise, clear instructions.
- Addressed customers by answering questions concerning the location of outpatient clinics, inpatient area pharmacy, radiology, lab services, and other areas of the medical center.
- Delivered clear and concise information about organization functions and activities, ensuring individuals understood and resolved inquiries effectively.
- Took accurate messages and ensured their delivery to support a responsive culture to the customer.
- Assisted veterans and visitors with personal wayfinding, guiding them to locations when they faced difficulties with provided instructions.
- Communicated effectively with individuals from varied backgrounds, including those with mental and/or health problems.
- Managed all administrative functions.
- Completed tasks assigned by management to support team objectives.
Education
Associate of Applied Science -
Nashville State Community College
Clarksville, TN01-2014
High School Diploma -
Clarksville High School
Clarksville, Tennessee05-2012
Skills
- Microsoft Office
- Human Resources Information Management
- Aptitude for technology
- Recruitment
- Administrative tasks
- Workplace culture development
- Workplace conflict or harassment complaints
- Analytical and data interpretation
- Local, state, and federal labor laws (eg, FMLA, FLSA, ADA)
- Interpersonal HR skills
- Active listening
- Adaptability
- Conflict resolution
- Performance management
- Employee relations
- Recruitment strategies
- Career coaching
- Customer relationship management
- Effective communication
- Interviewing skills
- Organizational skills
Personal Information
Title: Human Resources Specialist
Timeline
Employee Relations Specialist
Express Employment Professionals
07.2022 - 06.2025
Career Coach
Workforce Essentials
10.2020 - 06.2022
Front Desk Receptionist
Tennessee Veterans' Home
08.2018 - 01.2021
Associate of Applied Science -
Nashville State Community College
High School Diploma -
Clarksville High School