Caitlyn Robbins
North Billerica,Massachusetts
Summary
Compassionate and caring person with experience in assisting individuals with daily living activities, health care tasks, and providing emotional support. Strengths include effective communication, problem-solving abilities, and a strong sense of empathy. Significant impact made in previous roles by enhancing patient comfort, dignity, and quality of life through dedicated service and personalized care.
Overview
7
7
years of professional experience
Work History
Energy Sales Consultant
Demco Energy
Greenville, SC
05.2022 - Current
- Provided energy sales consultation services to residential and commercial customers.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Engaged customers with effective and persuasive communication skills to build interest and close sales.
- Resolved customer complaints efficiently while maintaining a high level of professionalism.
- Built relationships with key stakeholders in the industry to expand business opportunities.
- Performed regular follow-ups with existing customers through phone calls or emails.
- Generated new business opportunities through lead generation, prospect development and cold calling.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Personal Care Assistant
James Quinn Jr
warren , MA
01.2019 - 01.2022
- Assisted clients with daily living activities and personal hygiene needs.
- Collaborated with healthcare professionals to ensure client care plans were followed.
- Administered medications according to prescribed schedules and guidelines.
- Recorded patients Blood sugar and blood pressure to monitor health and well-being.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at all times.
- Educated client on proper nutrition and healthy lifestyle choices.
- Communicated effectively with family members regarding clients needs and progress.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting, transfers.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Utilized adaptive equipment such as wheelchairs, and walkers as well as put on/take off prosthetic leg.
Education
High School Diploma -
Pathfinder Vocational Technical High School
Palmer, MA05-2014
Skills
- Compassionate care
- Companionship
- Conflict resolution
- Problem solving
- Time management
- Professionalism
- Relationship building
- Effective communication
- Behavior redirection
- Transportation assistance
- Compassion and empathy
- Dependable and responsible
Timeline
Energy Sales Consultant
Demco Energy
05.2022 - Current
Personal Care Assistant
James Quinn Jr
01.2019 - 01.2022
High School Diploma -
Pathfinder Vocational Technical High School
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