Caitlyn Rodgers
Albany,GA
Summary
Overview
6
6
years of professional experience
Work History
Receptionist
Dockery, Mobley, & Associates Animal Hospital
03.2024 - Current
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Efficiently scheduled, rescheduled, and confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
Veterinary Assistant
Lake Jackson Animal Hospital
01.2021 - 01.2024
- Function as a key support for the lead veterinary technician and doctor in a fast-paced clinical environment
- Play a pivotal role in preoperative care, skillfully preparing patients for surgical procedures
- Performing tasks such as blood draws, diagnostic tests, and meticulous documentation of heart and respiratory rates
- Assisted in induction and sedation processes, ensuring the utmost care and safety
- Expertly restrained dogs and cats of various sizes, up to 100+ pounds, ensuring the safety and comfort of animals
- Perform light grooming and assist with kennel duties to maintain a clean and hygienic environment
- Executed dental prophylactic procedures with precision and care, including scaling and polishing
- Proficiently prepared and stained slides for ear and skin cytologies, contributing to precise diagnostic evaluations.
Receptionist
Novey Animal Hospital
02.2019 - 01.2021
- Meticulously maintain medical records, documenting all interactions and recommendations with precision
- Assume the responsibility of calling clients to provide post-surgery, sedation, ear/skin exam, and newly diagnosed disease updates, as well as offer guidance on medication administration
- Maintain follow-up calls for rechecks and blood work monitoring
- Skillfully communicate blood work results to clients, demonstrating a commitment to clear and compassionate client education
- Effectively handle medication requests and adeptly coordinate appointments for surgeries, examinations, boarding stays, and other client needs, ensuring efficient triage and scheduling
- Uphold a consistently positive and welcoming demeanor, recognizing the pivotal role as the first and last point of contact for clients, and fostering a positive atmosphere with colleagues to boost team morale.
Education
Diploma -
Leon High School
Tallahassee, FL05.2010
Skills
- Software Proficiency: Microsoft Office Suite, Apple's iWork Suite, Avimark
- File Management
- Strong analytical skills for data interpretation and problem-solving
- Administrative Support
- Proven ability to organize tasks, information, and resources effectively
- Bookkeeping
- Proficient in conducting research and gathering information
Timeline
Receptionist
Dockery, Mobley, & Associates Animal Hospital
03.2024 - Current
Veterinary Assistant
Lake Jackson Animal Hospital
01.2021 - 01.2024
Receptionist
Novey Animal Hospital
02.2019 - 01.2021
Diploma -
Leon High School
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