Caitlyn Silvan
Summary
As a recent college graduate, I bring a strong work ethic and a passion for learning to any role I take on. Throughout my academic career, I have demonstrated my ability to work hard, meet deadlines, and be a reliable team player, all while juggling the demands of school and multiple jobs. I worked three jobs while going to school full time, which has taught me the importance of time management and the ability to thrive in fast-paced environments. With a proven track record of dependability and a willingness to take on new challenges, I am confident that I can contribute to the success of your team. I am excited to bring my skills and enthusiasm to your company and eager to take on new opportunities and responsibilities.
Overview
6
6
years of professional experience
Work History
Front Desk Intern
Copiah County School District
- Assisted with administrative tasks, such as answering phone calls and organizing files
- Prepared packages for meetings and events
- Collaborated with other interns to complete group projects.
Banquet Server/Bartender/Barista
The Graduate
05.2021 - 07.2023
- Set up and serve food and drinks at banquets and special events
- Ensure customer satisfaction and resolve any issues
- Manage and organize inventory and supplies.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Tea Tender
Cabana Nutrition
02.2021 - 12.2022
- Customer Service:
- Provided personalized guidance on herbal supplements and vitamins, ensuring high customer satisfaction.
- Addressed inquiries and concerns, maintaining a customer-centric approach.
- Product Knowledge:
- Demonstrated extensive knowledge of herbal supplements and vitamins, staying updated on industry trends and research.
- Delivered accurate information and recommendations to assist customers in making informed choices.
- Sales and Upselling:
- Consistently surpassed sales targets by effectively promoting products and upselling complementary items.
- Collaborated to create enticing displays and marketing strategies to boost sales.
- Inventory Management:
- Maintained an organized store environment by restocking shelves and monitoring product expiration dates.
- Assisted in inventory counts and restocking to meet customer demand.
Manager
The Mustard Seed
09.2021 - 01.2022
- Opened and closed store, managed customer inquiries and transactions
- Led a team of employees, conducted trainings and performance evaluations
- Created and implemented store policies and procedures.
Manager
Frutta Bowls
04.2021 - 09.2021
- Managed day-to-day operations, including ordering supplies and scheduling staff
- Maintained high levels of customer service and satisfaction
- Trained new employees and oversaw their performance.
Cross-Trained Worker
Chicken Salad Chick
02.2019 - 01.2021
- Worked in various areas of the store, including food preparation, cashiering, and closing duties
- Trained new employees on store operations and procedures
- Ensured a clean and sanitary environment for customers and employees.
Waitress/Cashier
Stark's Family Restaurant
01.2018 - 08.2018
- Took customer orders, prepared food and drinks, and managed transactions
- Cleaned and sanitized tables and dishes
- Maintained a positive and friendly demeanor to ensure customer satisfaction.
Education
Bachelor of Arts - Political Science
University of Mississippi
Oxford MS05.2023
High School Diploma -
Wesson Attendance Center
Wesson, MS05.2018
Skills
- Customer Service
- Communication
- Leadership and Training
- Problem Solving
- Adaptability and Multitasking
References
Available upon request
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Manager
The Mustard Seed
09.2021 - 01.2022
Banquet Server/Bartender/Barista
The Graduate
05.2021 - 07.2023
Manager
Frutta Bowls
04.2021 - 09.2021
Tea Tender
Cabana Nutrition
02.2021 - 12.2022
Cross-Trained Worker
Chicken Salad Chick
02.2019 - 01.2021
Waitress/Cashier
Stark's Family Restaurant
01.2018 - 08.2018
Front Desk Intern
Copiah County School District
Bachelor of Arts - Political Science
University of Mississippi
High School Diploma -
Wesson Attendance Center
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