Caitlyn Skorczewski

I lead my team to deliver a profitable store business plan through all aspects of the store, including; customer and product operations, merchandising and talent development. I am responsible for bringing the brand to life for our internal and external customer to ensure the store achieves or exceeds all key metrics and goals.

Key Responsibilities

• Analyze results to identify opportunities and make collaborative decisions with the leadership team to drive KPIs.
• Drive profitable sales through forecasting and scheduling
• Teach and train a team to be highly productive through coaching and in the moment feedback to hold team accountable to performance and results.
• Lead implementation and execution of all SOPs and initiatives.
• Create an inclusive and positive work environment.
• Utilize an omni-channel approach to deliver a seamless customer experience.
• Ensure all compliance standards are met.

Key Achievements

• Decreased turnover by 84% with current team of 54 in 2 years,
• Decreased product loss from 1.97% to 0.41% from fiscal 2024 to fiscal 2025.
• Achieved +11.6% to budget in 2025 while leading change in store structure rollout, changes in visual merchandising and RFID installation.

Responsible for overall success of the store. This includes: cultivating an environment of genuine customer connection, building strong teams, executing visual brand expectations, and directing all activities required to drive sales and maximize results in the store.

Key Achievements:

• Attended Winspire in September 2022. Winspire recognizes the top 90 Store Leaders and top 10 District Leaders as an incentive for a fiscal year. This is based on key metrics such as planned sales, loyalty, and rank within a district and region.
• Received the company's first Achieve It Award in June 2021. Achieve It Award is given in the moment by the Executive Leadership Team. This is awarded to a store team when demonstrating strong business results, excellence in execution, passion for fashion and exceptional Customer First culture.
• Received the Culture Keeper Award for Fiscal 2022. The Culture Keeper Award is given to those that drive the values in everything they do; always considering people first in every decision they make. They are kind, authentic, curious, and agile in how they approach every situation. They demonstrate a willingness to collaborate with others, share ideas, and lift people up. This person knows how to work smart and have fun
• #1 in overall volume since in the Store leader role; this also includes setting a new company volume for B&M sales during 2022 fiscal year. #2 increase to planned sales in the company, #1 increase to plan in region and district in fiscal 2022.

Key Achievements

• Selected as company's 1 of 40 Brand Ambassadors from July 2019 - November 2021. Partnered with marketing and social teams at the home office to create content for real life customers; this included flat lays and lifestyle photos. Shared on personal and company social pages to inspire others, create brand awareness and build traffic based on postings.

Key Achievements

• Attended Winspire in 2017
• Went from High Risk inventory to less than 1% shrink from July 2015-July 2016 and maintained results while at location.
• Supported Home Office move in May 2016. This also included setting Back to School floorset that would go live for entire company in August 2016.