Caitlyn Walters
Portland
Summary
Dynamic professional with extensive experience at Motel 6, excelling in guest relations and front desk operations. Proven ability to enhance customer satisfaction through effective problem-solving and staff training. Skilled in payment processing and compliance with safety protocols, consistently fostering a welcoming atmosphere and ensuring operational excellence.
Overview
8
8
years of professional experience
Work History
Front Desk Guest Service Representative
MOTEL 6
Troutdale
09.2019 - Current
- Greeted guests warmly upon arrival to establish a welcoming atmosphere.
- Managed guest check-in and check-out processes with efficiency and accuracy.
- Answered phone calls promptly, addressing inquiries with professionalism.
- Provided detailed information on hotel amenities and local attractions to enhance experiences.
- Assisted guests with special requests, swiftly resolving issues to ensure satisfaction.
- Collaborated with housekeeping staff to guarantee timely room availability for guests.
- Maintained cleanliness and organization of front desk area for optimal presentation.
- Processed payments accurately, managing billing inquiries at front desk.
Manager on Duty
Motel 6
Troutdale
02.2022 - 09.2025
- Supervised daily operations to uphold guest satisfaction and safety standards.
- Trained staff on customer service excellence and operational best practices.
- Coordinated room assignments and housekeeping schedules to optimize efficiency.
- Implemented safety protocols adhering to company policies and regulations.
- Addressed guest concerns swiftly, fostering a positive atmosphere.
- Managed inventory of supplies, ensuring adequate stock levels and minimizing waste.
- Resolved customer complaints professionally, enhancing overall service quality.
- Performed administrative tasks, including filing documents and preparing reports.
Caregiver
Private Home
Seaside
07.2017 - 07.2019
- Assisted clients with daily living activities and personal care needs.
- Monitored client health, reporting changes to healthcare professionals.
- Administered medication according to prescribed schedules from healthcare providers.
- Coordinated transportation for clients to appointments and social activities.
- Maintained clean, safe living environments for clients at home.
- Developed strong relationships with clients and families to enhance care quality.
- Encouraged independence by promoting self-care skills, including bathing and grooming.
- Performed light housekeeping tasks related to client care, such as laundering clothing and bedding.
Barista Manager
Craven Coffee
Seaside
02.2018 - 07.2018
- Supervised daily operations of high-volume coffee shop, enhancing efficiency and productivity.
- Managed inventory levels and ordered supplies, ensuring product availability at all times.
- Trained and mentored staff on beverage preparation techniques, improving service quality.
- Ensured compliance with health and safety standards throughout service processes.
- Coordinated customer service initiatives to elevate guest experience and satisfaction.
- Monitored equipment maintenance, facilitating timely repairs as necessary.
- Organized promotional events to engage community and drive customer traffic effectively.
- Performed administrative tasks including payroll processing and employee scheduling.
Education
High School Diploma -
Astoria High School
Astoria, OR06-2007
Skills
- Guest relations and front desk operations
- Payment processing and reservation management
- Safety protocols and compliance
- Customer relationship management
- Staff training and development
- Administrative support
- Problem solving and critical thinking
- Time management and prioritization
Timeline
Manager on Duty
Motel 6
02.2022 - 09.2025
Front Desk Guest Service Representative
MOTEL 6
09.2019 - Current
Barista Manager
Craven Coffee
02.2018 - 07.2018
Caregiver
Private Home
07.2017 - 07.2019
High School Diploma -
Astoria High School