Bienvenido Diaz
Goodwill Store
Daly City,CA
6
years of professional experience
Dynamic Customer Service Representative with proven expertise at Goodwill Store, excelling in conflict resolution and customer relations. Recognized for enhancing customer loyalty through empathetic complaint handling and efficient transaction processing. Skilled in utilizing CRM systems to boost satisfaction and streamline operations, consistently delivering results in high-pressure environments.
Work History
Customer Service Representative
6 Years 4 Months- Assisted customers with purchases, returns, and product questions in fast-paced retail environment.
- Processed sales transactions accurately using point-of-sale system and handled cash, card, and gift payments.
- Resolved customer concerns professionally to maintain positive shopping experience and store reputation.
- Restocked merchandise, organized sales floor, and maintained clean, orderly displays.
- Supported donation intake by sorting, tagging, and pricing incoming items for sale.
- Balanced register drawer and verified transaction accuracy during opening and closing procedures.
- Communicated product information and store policies clearly to guide customer decisions.
- Collaborated with team members to keep checkout lines moving and store operations efficient.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Conflict resolution
Complaint handling
Payment processing
Customer satisfaction measurement
Product knowledge
Order processing
Team development
Customer relationship management (CRM)
Timeline
Customer Service Representative
Goodwill Store
05.2020 - 09.2026Read More
Sansebastian College
High School Diploma
Read More