Summary
Overview
Work History
Education
Timeline
Generic

Cal Rugare

Coconut Creek,FL

Summary

Results-driven IT Systems Analyst with extensive experience in infrastructure monitoring, system maintenance, and technical support. Proven ability to ensure system uptime, resolve escalated issues, and improve business operations through proactive management and cross-functional collaboration. Proficient in Windows environments and networking, committed to optimizing service delivery and maintaining high performance in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Public Safety Systems Analyst

Seminole Tribe of Florida
11.2024 - Current
  • Manage and maintain Windows and network infrastructure by performing routine system integrity checks, optimizing resources, and ensuring continuous uptime of critical business services.
  • Diagnose and resolve hardware, software, and network-related issues by providing technical support, troubleshooting escalated incidents, and collaborating with other IT units to restore service quickly.
  • Manage and optimize mission-critical public safety applications—including CentralSquare CAD/RMS, Axon, ELSAG, ESO, and ExacqVision—within a Windows enterprise environment, supporting underlying infrastructure platforms such as VMware vSphere, SolarWinds, Power Platform, Cradlepoint, VPN, and identity management systems to ensure high availability and system integrity.
  • Assist with the deployment, configuration, and maintenance of client systems, including servers, networking components, and backups, to support business operations and new system implementations.
  • Document and track service tickets, IT inventory, and equipment updates to maintain accurate records and ensure efficient asset management in alignment with organizational policies.
  • Collaborate with cross-functional teams to continuously improve operations, streamline work processes, and enhance customer service by contributing to revisions and best practices for IT service procedures.

IT Systems Administrator

Southern Home Services
08.2022 - 05.2024
  • Ordered and deployed all company-wide iPhones, iPads, and laptops. Configured Apple remote management (MDM) for all Apple products and joined all laptops to our Microsoft Active Directory (AD) environment.
  • Responsible for managing all aspects of back-end user onboarding on company applications, including account creation, assigning security roles, and account permissions.
  • Administration expertise in applications such as ServiceTitan, TalkDesk, Microsoft Admin Center, Azure, Microsoft Dynamics GP, PaperSave, ConnectWise, SpiceWorks, and Verizon Business Center.
  • Generated an active cellular data usage report on all our active company lines, pulling data through Verizon Business' database. Prepared and strategized correct data plans based on data usage and device.
  • Lead front-end helpdesk support position, assisting an average of 50+ employees weekly.

Education

Bachelor of Science - Information Technology

University of Central Florida
Orlando, FL
05.2024

High School Diploma -

Monarch High School
Coconut Creek, FL
06-2020

Timeline

Public Safety Systems Analyst

Seminole Tribe of Florida
11.2024 - Current

IT Systems Administrator

Southern Home Services
08.2022 - 05.2024

Bachelor of Science - Information Technology

University of Central Florida

High School Diploma -

Monarch High School

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Cal Rugare