Cal Stawiecki
Business Systems Analyst 2
Boston,MA
Summary
Technology focused professional with proven experience in developing and implementing solutions for clients. Possesses in-depth troubleshooting capabilities, a customer-oriented attitude, and a skillset in analyzing system performance. Capable of leading projects and delivering on key metrics as a detail-oriented team player with strong organizational skills and a deep pride in every work effort.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Business Systems Analyst 2
Epsilon Data Management
9 2022 - Current
- Named Lead Project Manager on CRM migration project to Salesforce Marketing Cloud from IBM Unica.
- Organized team into Scrum software development cycles to efficiently deliver software updates under new business operations.
- Professionally communicated with client leads on deliverable feasibility by translating technical knowledge into actionable items.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Oversaw organization of product development during client migration to new communication delivery platform and CRM on Salesforce Marketing Cloud.
- Coordinated vendor relationships and deliverables in order to enable utilization of new communication delivery platform.
- Migrated over 100 automated email communications while supporting legacy messaging to provide seamless transitions for customers under new system.
Associate Business Systems Analyst
Epsilon Data Management
06.2021 - 09.2022
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions and operations.
- Resolved malfunctions with systems and programs through troubleshooting.
- Provided client support on system operations and troubleshooting.
- Provided feedback on feasibility and scale of work for proposed client projects.
- Designed, developed, tested, and maintained digital marketing solutions through proprietary software such as Unica Campaign and SOAP.
- Maintained automated communications with over 300,000 daily sends to customers.
Repair Technician/Help Desk Support Coordinator
Bentley University Computer Repair Center
08.2017 - 05.2021
- Repaired hardware damages and resolved software issues for client laptops.
- Supported network of over 4,000 student devices annually through software updates and hardware repairs.
- Worked with clients about areas of concern in a professional manner via email and walk-ins.
Education
Bachelor of Science - Computer Information Systems
Bentley University
Waltham, MA 09.2017 - 05.2021
Skills
Project Management
Risk identification
Customer interaction
Quality assurance
Documentation Management
Analytical and Critical Thinking
Interpersonal Communication
Data migration
Solution testing and implementation
Timeline
Associate Business Systems Analyst
Epsilon Data Management
06.2021 - 09.2022
Bachelor of Science - Computer Information Systems
Bentley University
09.2017 - 05.2021
Repair Technician/Help Desk Support Coordinator
Bentley University Computer Repair Center
08.2017 - 05.2021
Business Systems Analyst 2
Epsilon Data Management
9 2022 - Current
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