Cala Corrales

• Led team on the floor in fast-paced environment, supporting members and ensuring consistent customer service standards.
• Managed high volume of customers and competing priorities, maintaining accuracy and organization.
• Coordinated workflow and communication across teams to maintain efficient operations during peak business periods.
• Resolved customer concerns quickly and professionally, escalating issues to management.
• Led by example through professionalism, reliability, teamwork, and composure under pressure.

• Managed multiple customers and priorities simultaneously, enhancing speed, accuracy, and service quality.
• Deliver high-level customer service in a fast-moving restaurant, bar, and live entertainment environment with rapidly changing operational demands.
• Managed multiple customers and priorities simultaneously, ensuring speed, accuracy, and quality of service.
• Resolved time-sensitive customer concerns with professionalism, ensuring seamless operations.

• Cultivated long-term customer relationships, resulting in increased repeat business and strengthened customer loyalty.
• Utilized relationship-based selling and product knowledge to identify customer needs, leading to expanded sales opportunities.
• Resolved customer concerns independently, identifying effective solutions to sustain positive relationships.
• Managed multiple customer accounts and transactions simultaneously, ensuring accuracy and attention to detail.
• Trained new employees on company procedures, customer-service expectations, product knowledge, and workplace standards to ensure consistent service quality.

Directed daily front-of-house operations and provided leadership to employees throughout assigned shifts.

• Coached team members on customer service and sales techniques, improving guest satisfaction and contributing to increased sales.
• Delegated responsibilities and optimized staffing to meet business demands and ensure operational efficiency.
• Resolved employee concerns and customer escalations through effective problem-solving, ensuring service quality and smooth operational flow.
• Oversaw opening and closing duties, cash-handling procedures, shift transitions, and compliance, maintaining operational standards.
• Recruited, interviewed, selected, trained, and onboarded new employees.