Calandra Gipson
Jacksonville,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
General Manager
Shod Enterprise
01.2020 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Administrative Assistant
Team "US" Nonprofit
02.2019 - Current
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Business Owner
Sword Xtreme Clean
01.2019 - Current
- Developed business plan, processes and procedures to provide superior service to customers.
- Trained and motivated employees to perform daily business functions.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Bartender Shift Manager
Firebirds Wood Fired Grill
01.2019 - 03.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender/Server Shift Leader
Texas Roadhouse
08.2017 - 10.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Customer Service Representative
ASK Telemarketing
04.2016 - 07.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Retail Sales Associate
Foot Locker
09.2011 - 10.2012
- Utilized upselling techniques to promote additional products and increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Server
Baumhowers
08.2011 - 03.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Host
Buffalo Wild Wings
06.2010 - 08.2011
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assisted managers with quickly resolving service- and food-related issues.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Retail Sales Associate
Finish Line
06.2010 - 08.2011
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Biology
The University of Alabama
Tuscaloosa, ALSkills
- Sales Expertise
- Cross-Functional Team Management
- Profit and Loss
- Economic Analysis
- Staff Training
- Data Entry
- Strong Problem Solver
- Excellent Communication Skills
- Microsoft
- Call Center Operations
Timeline
General Manager
Shod Enterprise
01.2020 - Current
Administrative Assistant
Team "US" Nonprofit
02.2019 - Current
Business Owner
Sword Xtreme Clean
01.2019 - Current
Bartender Shift Manager
Firebirds Wood Fired Grill
01.2019 - 03.2020
Bartender/Server Shift Leader
Texas Roadhouse
08.2017 - 10.2019
Customer Service Representative
ASK Telemarketing
04.2016 - 07.2018
Retail Sales Associate
Foot Locker
09.2011 - 10.2012
Server
Baumhowers
08.2011 - 03.2014
Host
Buffalo Wild Wings
06.2010 - 08.2011
Retail Sales Associate
Finish Line
06.2010 - 08.2011
Bachelor of Science - Biology
The University of Alabama
Similar Profiles
Matt MurphyMatt Murphy
Assistant Manager at Enterprise Holdings, Enterprise Rent-A-CarAssistant Manager at Enterprise Holdings, Enterprise Rent-A-Car
Kristiane TeskeraKristiane Teskera
Assistant Manager of Operations at Rockstar Living Enterprise & JetSetHospitality & 8250 Sunsest Blvd. & Supreme Enterprise Holding, LLC. & MAC 1 Holdings, LLC.Assistant Manager of Operations at Rockstar Living Enterprise & JetSetHospitality & 8250 Sunsest Blvd. & Supreme Enterprise Holding, LLC. & MAC 1 Holdings, LLC.
Kelli ThomasKelli Thomas
Fleet Title and Registration Coordinator at Enterprise Enterprise CorporationFleet Title and Registration Coordinator at Enterprise Enterprise Corporation
DESADA DEDADESADA DEDA
Nurse Extern at McLaren HospitalNurse Extern at McLaren Hospital
Luis VilaLuis Vila
Pipefitter Foreman at Gary Rodgers PlumbingPipefitter Foreman at Gary Rodgers Plumbing