Cale Wright
FedEx Express
Millport,AL
8
years of professional experience
Results-driven customer service professional with over 7 years of experience in problem resolution and workflow optimization. Expertise in training staff and collaborating across teams to ensure timely and effective solutions for customers.
Work History
Customer Service Agent
7 Years 7 Months- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Managed package tracking systems, ensuring timely updates for customers.
- Trained new staff on service protocols and company policies to enhance team performance.
- Often troubleshooted malfunctioning equipment, determining the source of the issue and how to correct it.
- Implemented process improvements that streamlined workflows.
- Collaborated with cross-functional teams to address and resolve complex customer issues.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Retail Sales Associate
5 Months- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained visual merchandising standards to enhance product presentation and drive sales.
- Assisted in inventory management by monitoring stock levels and organizing merchandise displays.
- Kept organized sales record regarding merchandise sold.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
High School Diploma
- 3.8 GPA
- Ranked in Top 6 of class
- Graduated with Honors
Skills
Customer service
Problem resolution
Effective communication
Case management
Task prioritization
Data entry
File management
Payment processing
Fast typing speed
Information verification
Building relationships
Empathy skills
Timeline
Customer Service Agent
FedEx Express
01.2019 - CurrentRead More
Retail Sales Associate
Hibbett Sports
08.2018 - 01.2019Read More
South Lamar High School
High School Diploma
Read More