Caleb Bassey

• Recruited, interviewed and hired qualified staff for open positions.
• Designed sales and service strategies to improve revenue and retention.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
• Developed marketing strategies designed to increase brand awareness within target markets.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Trained employees on duties, policies and procedures.
• Created schedules and monitored payroll to remain within budget.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Administered employee discipline through verbal and written warnings.
• Conducted employee evaluations to provide adequate feedback and recognize quality performance.

• Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
• Delivered sales presentations focused on offerings and unique advantages over competitors.
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Resolved customer complaints regarding sales and service.
• Provided technical support for customers when needed, answering questions about product features and capabilities.
• Maintained accurate records of all transactions between customers and company representatives.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

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• Implemented top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
• Conducted employee performance reviews and implemented corrective actions to increase productivity.
• Compiled reports to provide management with accurate information and comply with policies and procedures.
• Handled sensitive employee and company information with highest level of confidentiality and discretion.
• Scheduled meetings with employees to address concerns and grievances.
• Scheduled random drug testing for employees to diminish regularity risks.
• Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
• Held exit interviews and documented information discussed with employees.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.