Lauren Sapp
Dunkin' Donuts
Jasper,GA
6
years of professional experience
Strategic manager with expertise in operations, inventory control, and budget management. Skilled in expense control, process improvement, and staff development. Supports sales growth, reduces waste, and enhances store performance through effective employee supervision and performance coaching. Committed to fostering productive teams and ensuring consistent service quality.
Work History
General Manager
1 Year 10 Months- Directed daily restaurant operations, ensuring consistent guest service and product quality.
- Managed crew scheduling, staffing levels, and shift coverage to maintain efficient workflow.
- Monitored food safety, sanitation, and compliance with company procedures and local regulations.
- Oversaw inventory ordering, stock rotation, and waste control to support product availability.
- Analyzed sales trends and labor performance to improve operational efficiency and store results.
- Trained and coached team members on service standards, cash handling, and station procedures.
- Resolved guest concerns promptly, protecting brand reputation and service consistency.
- Implemented process improvements across drive-thru, front counter, and back-of-house operations.
- Managed budget implementation, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress toward organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technological systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalties.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Enhanced customer satisfaction with the introduction of a customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Crew Member
8 Months- Delivered friendly customer service, resolved order issues, and promoted positive guest experiences.
- Operated point-of-sale system, processed orders, and handled cash transactions accurately.
- Maintained clean, stocked service areas to support efficient customer flow and food safety.
- Prepared coffee, espresso, and food items following store recipes and quality standards.
- Monitored product freshness and rotated inventory to reduce waste and ensure availability.
- Assisted team members during rush periods to keep drive-thru and counter operations moving smoothly.
- Followed sanitation procedures and completed routine cleaning of equipment, counters, and dining areas.
- Supported opening and closing tasks, including restocking, setup, and end-of-shift organization.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create an optimal experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to detail while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Improved order accuracy by closely following preparation guidelines and double-checking the orders before serving.
- Supported training of new crew members, leading to more efficient onboarding process.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Increased customer satisfaction with prompt and accurate order taking.
Team Member
1 Year 4 Months- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolved issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution for concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workloads as necessary to meet deadlines.
- Increased sales through effective product placements and persuasive communication skills.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Reduced wait times for customers by implementing more efficient checkout process.
- Improved customer satisfaction by quickly helping each person find desired items.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Team Member
2 Years- Operated point-of-sale system, processed payments, and handled transactions accurately.
- Prepared ButterBurgers, sides, and custard orders while maintaining speed and accuracy.
- Maintained clean workstations, dining areas, and equipment to meet sanitation standards.
- Followed food safety procedures, including proper holding, handling, and temperature checks.
- Assembled menu items consistently while following portioning and presentation standards.
- Assisted teammates during peak periods, improving workflow and service efficiency.
- Restocked ingredients and supplies promptly to support smooth kitchen and front-counter operations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma
Skills
Operations management
P&L management
Cost management
Expense control
Cost reductions
Inventory control
Procurement planning
Purchasing
Employee supervision
Performance improvement
Performance evaluations
Staffing
Problem resolutionbuilding
Employee scheduling
Customer relations
Team management
Staff management
Team oversight
Employee development
Effective leader
Training and coaching
Training and development
Employee training
Employee development
Staff development
Verbal and written communication
Relationship building
Customer relations
Employee development
Time management
Workflow planning
Consistently meet goals
Performance enhancement
Quality management
Purchasing
Recruitment
Expense control
Procurement planning
Operations supervision
Quality management
Cost reductions
Team oversight
Timeline
General Manager
Dunkin' Donuts
11.2024 - CurrentRead More
Crew Member
Dunkin' Donuts
03.2024 - 11.2024Read More
Team Member
Zaxbys
11.2022 - 03.2024Read More
Team Member
Culver's Restaurant
11.2020 - 11.2022Read More
Pickens High School
High School Diploma
Read More