Caleb Boucher
Milford
Summary
Diligent Sales Consultant with a strong foundation in building customer rapport and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team and sales performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Zumiez
Milford, CT
08.2024 - Current
- Employee of the period highest sales statistic average
- Highest volume period net sales by employee
- Analyzed sales trends to optimize merchandise assortment, improving overall store presentation.
- Led team in achieving sales goals through effective product placement and customer engagement strategies.
- Mentored new staff in operational procedures, enhancing team performance and knowledge retention.
- Team management
- Sales management
- Product knowledge and management
- Customer Experience/Service
- Recruiting and Hiring
Shift Lead Manager
McDonald's
Ellington, CT
01.2021 - 05.2023
- I am able to run and manage any section of the store (kitchen, front, orders, and cash, etc.) and may administrate essentials such as employee positioning, task prioritizing, and overall sales and production.
- Supervised team of crew members to ensure efficient operations during peak hours.
- Implemented training programs to enhance employee performance and service quality.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty.
- Ensured compliance with health and safety regulations across all shifts.
- Collaborated with management on promotional campaigns to increase sales and customer engagement.
Education
High School Diploma -
Ellington High School
Ellington, CT06.2023
Associate of Science - Business
Housatonic Community College
Bridgeport, CT05-2028
Skills
- Team leadership
- Decision-making
- Negotiation/Objection Handling
- Retail sales
- Cash register
- Cash Handling
- Interviewing
- Team development
- Customer service
- Supervising Experience
Timeline
Assistant Manager
Zumiez
08.2024 - Current
Shift Lead Manager
McDonald's
01.2021 - 05.2023
High School Diploma -
Ellington High School
Associate of Science - Business
Housatonic Community College