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With more than 10 years of work experience in IT working in a variety of branches of the technological area and diverse work environments and knowledge in technological infrastructure, systems development, DB administration, Automation and SCADA, I can be an integral part of any team. I also have solid experience in Distributed Control Systems, HMI, PLC's and SCADA, with the software: XSPOC, WONDERWARE, GALBA, OASYS, Cisco.
Experienced with providing technical support and troubleshooting for end-users. Utilizes problem-solving skills to diagnose and resolve issues efficiently. Track record of effective communication and customer service.

Experienced Service Desk and Help Desk Technician with expertise in software troubleshooting, Active Directory, and technical support. Skilled in tracking and documenting incidents, managing service desk teams, and providing friendly and patient customer service. Holds Security+ Certification and excels in working collaboratively while also being self-motivated.

Professional with solid experience in providing technical support and resolving IT issues. Adept at troubleshooting, network management, and software installation. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability in dynamic environments. Skilled in customer service, communication, and problem-solving, bringing both technical expertise and proactive approach to every challenge.

Adept in remote support and renowned for exceptional teamwork, I significantly enhanced customer satisfaction at IBM by swiftly resolving complex technical issues. My expertise spans software installation to network troubleshooting, underpinned by a proactive approach to incident management. My tenure at Beacon Hill and Concentrix is marked by a commitment to security protocols and effective time management, ensuring optimal service delivery.

Proven Help Desk Support Specialist from Tennessee College of Applied Technology, excelling in network troubleshooting and fostering team collaboration. Achieved high first-contact resolution rates, demonstrating exceptional problem-solving abilities and empathy. Skilled in security protocols and help desk software, adept at ensuring data security compliance and enhancing customer support experience.

Caleb Boykin

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Help Desk Support Specialist

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Technical Specialist

Morehouse College

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