Caleb Brown
Atlanta,GA
Summary
Knowledgeable serving professional with exceptional leadership, training, and observational skills. Diligent and forward-thinking with an adaptable approach and disciplined nature. Successful at maintaining calm in high-stress settings, building long-lasting customer relationships and supporting new employees throughout the learning process and beyond.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
Endeavor Airlines
Atlanta, GA
10.2022 - Current
- Anticipated needs of passengers to enhance comfort and promote enjoyable flights.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
Server Trainer, Management
Carrabba’s
Huntsville, Alabama
05.2020 - 10.2022
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Customer Service Representative
Planet Fitness
Hunstville, Alabama
06.2015 - 11.2020
- De-escalated customer concerns, maintaining a calm, friendly demeanor.
- Trained new employees on procedures and policies to maximize team performance.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Norman High School
Norman, OK05.2019
Skills
- New Employee Mentoring
- Point of Sale (POS) System Operations
- AED and CPR Training
- Assistant Management
Certification
- FAA Flight Attendant Certification - 2022
- First Aid and AED Certifications - 2022
- Carrabba's Employee Of The Year For 2021, Carrabba's, Huntsville, AL - 2022
- Endeavor Elite Recipient - 2024
Timeline
Flight Attendant
Endeavor Airlines
10.2022 - Current
Server Trainer, Management
Carrabba’s
05.2020 - 10.2022
Customer Service Representative
Planet Fitness
06.2015 - 11.2020
High School Diploma -
Norman High School