Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caleb Cano

Chelsea,AL

Summary

Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Chopt Creative Salad Company. Skilled in customer complaint resolution and cash handling, I excel in maintaining composure under pressure. Achieved significant improvements in team performance through effective problem-solving and leadership, underscoring a strong focus on customer service and reliability. Reliable employee seeking Server/Waiter position. Offering excellent communication and good judgment. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in Communication.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Chopt Creative Salad Company
08.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Head Youth Soccer Coach

Briarwood SC
05.2022 - Current
  • Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
  • Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
  • Developed strong communication channels with parents, providing regular updates on player progress and addressing concerns promptly.
  • Provided mentorship to players, fostering personal growth alongside athletic development through guidance on topics such as leadership, teamwork, and discipline.

Warehouse Worker

FedEx
02.2023 - 06.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as 80 pounds.

Shift Manager

Wendy's
05.2022 - 10.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Customer Service Cashier

Wendy's
03.2020 - 05.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.

Education

Associate of Science - Business

Jefferson State Community College
Birmingham, AL
08.2024

High School Diploma -

Shelby Crossings Christian School
Calera, AL
05.2021

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Customer Complaint Resolution
  • Up-selling techniques
  • Problem-Solving
  • Customer Focus

Timeline

Customer Service Cashier

Chopt Creative Salad Company
08.2023 - Current

Warehouse Worker

FedEx
02.2023 - 06.2023

Head Youth Soccer Coach

Briarwood SC
05.2022 - Current

Shift Manager

Wendy's
05.2022 - 10.2022

Customer Service Cashier

Wendy's
03.2020 - 05.2022

Associate of Science - Business

Jefferson State Community College

High School Diploma -

Shelby Crossings Christian School

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Caleb Cano