CALEB CHAMP
Springfield,MO
Summary
Experienced Telecommunication Systems Coordinator with a proven track record in managing hardware installations and upgrades across over 1,300 locations. Skilled in fostering collaboration and ensuring timely project completion. Strong analytical skills and attention to detail drive successful outcomes in enhancing operational performance.
Overview
12
12
years of professional experience
Work History
Telecommunication Systems Install Coordinator
O’Reilly Auto Parts
Springfield, USA
03.2019 - Current
- Coordinated hardware installations for over 800 new stores and 1,000 remodels, ensuring all locations received necessary equipment to meet sales targets.
- Managed WiFi access point hardware upgrade project for 1,300 locations, enhancing Stability and performance.
- Led the VoIP upgrade team, overseeing the transition for over 6,000 locations to improve communication systems.
- Collaborated effectively with engineers and vendors to gather requirements for retail system enhancements, ensuring project objectives were met on time.
- Managed telecom network operations encompassing system allocation, deployment coordination, and monitoring.
- Conducted post-installation tests to verify system performance and troubleshoot any issues.
- Trained new staff on installation processes and customer service standards.
- Analyzed data from previous installations to identify trends or patterns in order to improve future efforts.
Senior Customer Service Agent
Enterprise Rent-A-Car
St. Louis, USA
08.2015 - 03.2019
- Acted as the first point of contact for all clients and visitors; served as a resource for customers seeking information, assistance or recommendations.
- Maintained a thorough understanding of Enterprise’s key services, product offerings and amenities to deliver exceptional customer service in a timely manner.
- Handled customer service escalations by coordinating car exchanges, managing calls, extending rental contracts, and processing returns.
- Transferred vehicles and assisted with maintenance to ensure optimal fleet health.
Vehicle Service Agent
Enterprise Rent-A-Car
St. Louis, USA
08.2014 - 08.2015
- Inspected vehicles for cleanliness, damage, and compliance, ensuring readiness for next customers.
- Monitored fleet maintenance needs and performed basic maintenance tasks on vehicles.
- Identified hazards related to equipment and vehicle conditions, enforcing safety compliance.
- Transported customers to branch locations for vehicle rentals.
Education
Computer Information Systems -
Ozark Technical Community
MO09-2018
Computer Information Systems -
Missouri State University
MO05-2018
General Education -
St. Louis Community College
MO05-2016
Skills
- Hardware Installation Coordination
- Project management and logistics
- Ticketing systems, JIRA, BMC, CMDB
- Network operations and troubleshooting
- Computer hardware and operating systems
- Web development and programming
- Technical documentation and writing
- Vendor Relationship Management
- Telecom Network Management
- VoIP System Management
- Retail System Enhancement Coordination
- Attention to detail and accuracy
- Effective communication skills
- Scheduling coordination
- Microsoft Office proficiency
- Systems troubleshooting
Leadership Experience
Programming Team Leader, 01/01/13, 01/01/15, FIRST Robotics Team – Lightning Lancers #1444, St. Louis, MO, Organized programming of bot., Troubleshot issues and optimized bot tasks., Competed in the 2013 semi-finals.
Timeline
Telecommunication Systems Install Coordinator
O’Reilly Auto Parts
03.2019 - Current
Senior Customer Service Agent
Enterprise Rent-A-Car
08.2015 - 03.2019
Vehicle Service Agent
Enterprise Rent-A-Car
08.2014 - 08.2015
Computer Information Systems -
Ozark Technical Community
Computer Information Systems -
Missouri State University
General Education -
St. Louis Community College