Caleb Conley
Yuma,AZ
Summary
As a Customer Service Representative, I excel in oral and written communication, active listening, and analytical problem-solving skills. My service-oriented behavior and ability to understand customer desires allow me to provide customized solutions that enhance customer experiences and build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Big 5 Sporting Goods
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
High School Diploma -
Yuma Catholic High School
Yuma, AZ05.2020
Skills
- Merchandise Orders and Exchanges
- Active Listening
- Conflict Resolution
- Problem-Solving Ability
- Critical Thinking
- Sales Expertise
- Policy and Procedure Adherence
- Customer Relations
Timeline
Customer Service Representative
Big 5 Sporting Goods
10.2021 - Current
High School Diploma -
Yuma Catholic High School
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