Excelled in providing exceptional service in a tourist and foreigner-centric environment, fostering a welcoming atmosphere for a diverse clientele.
Efficiently stock and prepare a first course of soft drinks, soup, salad, and breadsticks.
Diligently prioritize guest satisfaction by placing a strong emphasis on prompt refills of first course and drinks
Personally responsible for the delivery of all drinks, food, and refills to my guests
Guest Services Associate
TopGolf
Colorado Springs, CO
07.2021 - 05.2022
Played a pivotal role in elevating customer service standards by seamlessly executing the responsibilities of a traditional host and busser at a dynamic full-service dining and entertainment venue
Oversaw the management of reservations and check-ins for a 600-guest venue
Dedicated to guest satisfaction, went beyond the ordinary by providing unique experiences such as personalized venue tours and safety briefs, contributing to a memorable environment
Collaborated with the service team by actively assisting servers in the bussing and sanitization of tables, chairs, and clubs in each bay
Handled cash and card transactions for the venue's gift shop